• CONTENT
  • SUPPORT
  • PRODUCT
  • HUMAN

How to monitor customer questions with your AI

Connect Okendo to your AI client to turn customer feedback into actionable documentation updates.

Ask AI about this page

Short answer

How can I track unanswered questions in Okendo?

Your AI pulls question data directly from Okendo to identify gaps in your product info. It flags what customers are asking so you know exactly what to add to your site's FAQ or product pages.

Where your insights land.

The outcomes of your analysis.

The AI organizes review data into these specific categories.

CONTENT

Documentation gaps

The AI finds recurring questions that lack answers. You get a list of topics to add to your site's FAQ or product descriptions.

SUPPORT

Unanswered inquiries

The AI identifies specific questions left hanging in Okendo. You can then decide which ones need a manual response.

PRODUCT

Feature requests

Common questions about how a product works often reveal what users find confusing. Use this to guide your next product update.

HUMAN

Manual review needed

The AI flags complex or sensitive questions that require a real person to step in and provide a nuanced answer.

The workflow

What your AI does when questions arrive.

The AI handles the heavy lifting of scanning reviews so you don't have to.

  1. Scan reviews

    The AI pulls a full list of all customer questions currently sitting in your Okendo account.

    list_customer_questions

  2. Analyze specifics

    It looks into individual questions to understand the context and the specific intent behind the user's inquiry.

    get_question_details

  3. Check existing answers

    The AI reviews what has already been said to see if a question is actually answered or if it's truly a gap.

    list_question_answers

  4. Summarize trends

    It groups similar questions together to show you the biggest pain points across your entire customer base.

    list_customer_questionsget_question_details

Try it

Copy these to start.

Use these prompts to begin interacting with your Okendo data.

Starting points

These are opening lines. Swap out the bracketed text for your specific needs.

Okendo Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_dDAWubnpcNaJ6lvBPdEUyIfmoBDOEByRFfH20lFT/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Okendo capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "okendo-reviews-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_dDAWubnpcNaJ6lvBPdEUyIfmoBDOEByRFfH20lFT/mcp"
    }
  }
}
Copy into chat04

  • List all the unanswered questions from my Okendo reviews.

  • What are the top three most common questions customers are asking about my [Product Name]?

  • Find all questions in Okendo that don't have an answer yet.

  • Summarize the feedback from the latest batch of questions in my Okendo account.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Okendo once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start asking your AI about your reviews.

Connect Okendo to your AI

FAQ

How this task behaves.

  • 01

    Can the AI answer the questions in Okendo for me?

    No. The AI can read the questions and suggest answers, but it cannot post replies directly to Okendo.

  • 02

    Will the AI delete any of my reviews?

    No. This MCP only has permission to read question data. It cannot modify or delete anything in your Okendo account.

  • 03

    Can I use this to find specific product feedback?

    Yes. You can ask the AI to filter questions by specific products or categories found in your reviews.

  • 04

    Does the AI see all my customer data?

    The AI only sees the data provided by the tools, which is limited to customer questions and their associated answers.

  • 05

    Can the AI update my website documentation automatically?

    No. The AI identifies the gaps, but you must manually update your site or documentation based on its findings.

  • More questions about Okendo? See everything the Okendo Connector can do

Connect Okendo to Claude, Cursor, ChatGPT & more