• SYNCED
  • VERIFIED
  • PENDING
  • LOGGED

How to update order tracking with your AI

Connect Order Desk to your AI client once. From then on, you just tell your agent which orders need tracking info, and it handles the rest.

Ask AI about this page

Short answer

How can I add tracking numbers to my orders using AI?

You tell your AI the order ID and the new tracking details. It uses the Order Desk tools to find the order and attach the shipment record immediately. You'll see the updated status in your dashboard once the agent finishes.

The results.

Where your data lands.

The AI moves information between your chat and Order Desk.

SYNCED

Updated order records

The AI pushes shipment data directly into Order Desk. Your orders reflect the new tracking numbers instantly.

VERIFIED

Confirmed shipment lists

The agent pulls existing shipment data to ensure it doesn't duplicate what's already there. You get an accurate view of what's shipped.

PENDING

Human review needed

If the AI can't find an order ID you provided, it stops and asks you for the correct details. You stay in control of the data entry.

LOGGED

Clean audit trail

Every shipment added is a formal record in your system. Your shipping history stays organized without manual typing.

The workflow

What your AI does when you provide tracking info.

The agent handles the lookup and the data entry so you don't have to log into the dashboard.

  1. Locate the order

    The agent looks through your current shipments to find the specific order you're talking about.

    list_order_shipments

  2. Validate details

    It checks the order data to make sure the shipment info matches the existing record.

    list_order_shipments

  3. Attach shipment

    The agent writes the new tracking number and carrier info to the order.

    create_order_shipment

  4. Confirm completion

    The agent tells you the shipment was successfully added to the order.

    create_order_shipment

Try it

Copy these to start.

Use these prompts to trigger the Order Desk tools.

Starting points

Swap out the bracketed info for your actual order numbers and carrier names.

Order Desk Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_CGsmZlhkg6nkmRTMgKKTGb3EjDoAic4KjIWISjkQ/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Order Desk capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "order-desk-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_CGsmZlhkg6nkmRTMgKKTGb3EjDoAic4KjIWISjkQ/mcp"
    }
  }
}
Copy into chat04

  • Add a shipment to order #12345 with tracking number 1Z999 and carrier UPS.

  • Find the shipment details for order #8876 and tell me the tracking number.

  • Update order #5544 with this tracking info: FedEx 778899.

  • List all recent shipments for my recent orders to see what's missing tracking.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Order Desk once, then ask.

Click the link to connect your account. Your credentials stay encrypted and secure, and you can start chatting with your agent immediately.

Connect Order Desk to your AI

FAQ

How this task behaves.

  • 01

    Can the AI delete an existing shipment?

    No. The tools only allow for listing and creating shipments, not deleting them.

  • 02

    Will the AI change the order price?

    No. The agent only has access to shipment and tracking tools, not order pricing or customer data.

  • 03

    Do I need to keep the Order Desk tab open?

    No. Once connected, the AI communicates with Order Desk in the background.

  • 04

    What happens if I give it a fake order number?

    The agent will try to find the order using the list tool, fail, and then ask you to provide a valid ID.

  • 05

    Can the AI send tracking emails to my customers?

    No. This MCP is for managing shipment records in Order Desk, not for triggering customer communications.

  • More questions about Order Desk? The Connector page answers them. See everything the Order Desk Connector can do

Connect Order Desk to Claude, Cursor, ChatGPT & more