• DISPUTE
  • ACCOUNTING
  • RECONCILIATION
  • HUMAN

How to audit reservation billing with your AI

Connect OwnerRez to your AI client to pull transaction details for any booking. You can stop digging through menus to find out why a guest was charged a specific amount.

Ask AI about this page

Short answer

How can I audit reservation billing with my AI?

Your AI pulls the exact charge and payment history for a specific booking ID. You get a clear breakdown of what was billed and what was actually paid to settle disputes or fix accounting errors.

Audit outcomes.

Where your answers land.

The AI turns raw booking data into clear financial answers.

DISPUTE

Resolve guest disputes

The AI identifies exactly which charges were applied to a reservation. You can tell a guest precisely why they were billed for a cleaning fee or extra guest charge.

ACCOUNTING

Fix ledger errors

Compare what was charged against what was actually paid. This helps you spot missing payments or incorrect totals without manual math.

RECONCILIATION

Verify payment status

Check the timing and amount of every transaction. You'll see if a payment hit the account as expected or if a charge is still pending.

HUMAN

Manual adjustments

The AI only reads and reports data. You still need to log in to OwnerRez to manually issue refunds or change a charge amount.

The workflow

What your AI does when the data is requested.

The AI acts as a bridge between your questions and your OwnerRez records.

  1. Locate the booking

    The AI finds the specific reservation you're asking about using the booking ID.

    get_booking

  2. List all charges

    It pulls a full list of every fee and charge applied to that reservation.

    list_charges

  3. Verify payments

    The AI checks the payment history to see how much money has actually been collected.

    list_payments

  4. Summarize the gap

    The AI compares the charges against the payments to find discrepancies.

    list_chargeslist_payments

Try it

Copy these to start.

Use these prompts to begin your audit.

Starting points

Swap the bracketed info for your actual booking ID or guest name.

OwnerRez Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_DcFb7T5k39iusTmgdJAKu38UNxoDv09scSi7RJEK/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — OwnerRez capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "ownerrez-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_DcFb7T5k39iusTmgdJAKu38UNxoDv09scSi7RJEK/mcp"
    }
  }
}
Copy into chat04

  • Show me all charges for booking #12345.

  • Did the guest in booking #67890 pay the full amount?

  • List all payments made for the reservation with ID 55443.

  • Compare the total charges to the total payments for booking #99887.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect OwnerRez once, then ask.

Log in once to link your account. Your credentials stay encrypted, and you can immediately start asking your AI about your bookings.

Connect OwnerRez to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change a charge amount?

    No. The AI can only read the existing charges and payments. You must make any changes directly in OwnerRez.

  • 02

    Can the AI issue a refund?

    No. The AI can identify that a refund is needed, but it cannot trigger a refund through the tool.

  • 03

    Do I need to provide the booking ID every time?

    It helps. While the AI can search, providing the specific ID makes the audit much faster and more accurate.

  • 04

    Can the AI see my full guest list?

    The AI only sees the data for the specific bookings you ask it to look up.

  • 05

    Does the AI see my credit card info?

    No. The AI only sees the transaction amounts and payment records, not sensitive payment card details.

  • More questions about OwnerRez? See everything the OwnerRez Connector can do

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