• DATA
  • ACTION
  • HUMAN
  • LOGS

How to manage customer subscriptions with your AI

Connect Paddle to your AI client to handle billing requests without logging into a dashboard. You just tell your agent what to do, and it executes the changes.

Ask AI about this page

Short answer

Can my AI manage my Paddle subscriptions?

Yes. Your AI can look up specific customer billing info and perform actions like pausing or canceling plans. You'll see the exact outcomes of these actions in the breakdown below.

Subscription management outcomes

Where your billing updates land.

What happens when you give your AI a billing command.

DATA

Instant billing visibility

The AI pulls specific customer and subscription details from Paddle. You get the exact plan info and status you need to make a decision.

ACTION

Automated plan changes

Your agent executes pauses or cancellations directly. This removes the need to manually navigate the Paddle dashboard for every request.

HUMAN

Manual oversight required

The AI won't make high-level billing decisions or handle complex refunds on its own. You decide when a subscription should be modified.

LOGS

Confirmed updates

Once an action is taken, the AI confirms the change. You get a clear record of what was updated in the customer's account.

The workflow

What your AI does when a request arrives.

The AI moves from identifying the customer to executing the specific billing change you requested.

  1. Identify the customer

    The AI finds the right account by looking up the specific user in your Paddle records.

    get_customer_details

  2. Check subscription status

    It looks at the current plan, price, and status to ensure the requested change is valid.

    get_subscription_details

  3. Pause the plan

    If a customer wants a break, the AI puts the subscription on hold.

    pause_subscription

  4. Cancel the plan

    The AI terminates the subscription when you tell it to end a service.

    cancel_subscription

Try it

Copy these to start.

Use these prompts to trigger actions in Paddle.

Starting points

Replace the bracketed text with your actual customer names or email addresses.

Paddle Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_iApkUhC3WkMhTJGQ3RDbIZIvCfwGAJhDm0YuoHY3/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Paddle capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "paddle-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_iApkUhC3WkMhTJGQ3RDbIZIvCfwGAJhDm0YuoHY3/mcp"
    }
  }
}
Copy into chat04

  • Get the subscription details for customer [email address].

  • Can you pause the subscription for [customer name]?

  • Find the billing info for [customer email] and tell me their current plan.

  • Cancel the subscription for [customer name] immediately.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Paddle once, then ask.

One connection links your AI to your Paddle account. Your credentials stay encrypted and secure on our end.

Connect Paddle to your AI

FAQ

How this task behaves

  • 01

    Can the AI issue refunds?

    No. The current tools only allow for pausing or canceling subscriptions.

  • 02

    Can the AI change a customer's credit card info?

    No. The AI cannot access or modify sensitive payment methods.

  • 03

    Does the AI need my Paddle login every time?

    No. You connect once, and the AI uses that secure connection for all future requests.

  • 04

    Will the AI cancel a subscription without asking me?

    No. The AI only executes the specific commands you give it in chat.

  • 05

    Can I see what plan a customer is on?

    Yes. The AI can pull specific subscription details for any customer in your Paddle account.

  • More questions about Paddle? The Connector page answers them. See everything the Paddle Connector can do

Connect Paddle to Claude, Cursor, ChatGPT & more