• ACTIVE
  • TRACKED
  • PENDING
  • SENT

How to handle support tickets with your AI

Connect Reamaze to your AI client to manage customer conversations and track technical issues in one place.

Ask AI about this page

Short answer

How can I use my AI to manage Reamaze support?

Your AI can pull conversation details, create new tickets, and log technical incidents. It also sends messages to customers and updates existing records. You'll see how these actions map to your workflow below.

Where your data lands.

Support outcomes.

The AI organizes your work into these four categories.

ACTIVE

Live conversations

The AI pulls in current chats so you can see what customers need right now.

TRACKED

Logged incidents

Technical bugs get turned into incidents to keep them from getting lost.

PENDING

Human review

Complex issues that need a person's judgment stay flagged for you to handle.

SENT

Customer replies

Messages sent by your AI go straight to the customer's inbox.

The workflow

What your AI does when a ticket arrives.

The AI handles the data retrieval and logging so you can focus on the actual problem solving.

  1. Identify the issue

    The AI looks at your current queue to understand what a customer is asking.

    list_conversationsget_conversation

  2. Log the problem

    If the request is a bug, the AI creates a record to track it as an incident.

    create_incident

  3. Respond to customers

    The AI writes and sends a reply to the customer to address their question.

    create_message

  4. Close the loop

    The AI updates the status of a conversation or incident once it is finished.

    update_conversationupdate_incident

Try it

Copy these to start.

Use these prompts to trigger actions in Reamaze.

Starting points

Swap out the conversation IDs or incident numbers for the ones you are working on.

Reamaze Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Reamaze capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "reamaze-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"
    }
  }
}
Copy into chat04

  • List my most recent conversations in Reamaze.

  • Create a new incident for the bug reported in conversation 88291.

  • Get the details for incident 4452 and update it to resolved.

  • Send a message to the customer in conversation 10293 to let them know we are working on it.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Reamaze once, then ask.

Link your account once and your credentials stay encrypted. You can then start managing tickets through your AI client immediately.

Connect Reamaze to your AI

FAQ

How the Reamaze MCP behaves

  • 01

    Can the AI delete conversations?

    No. The AI can only list, get, create, or update conversations.

  • 02

    Can the AI change my Reamaze account settings?

    No. It only has access to conversations, messages, and incidents.

  • 03

    Does the AI send messages without my permission?

    No. The AI only sends a message when you specifically prompt it to do so.

  • 04

    Can I see the history of a specific chat?

    Yes. The AI can retrieve message history for any conversation.

  • 05

    Can the AI create new customer profiles?

    No. There are no tools available to manage or create customer profiles.

  • More questions about Reamaze? The Connector page answers them. See everything the Reamaze Connector can do

Connect Reamaze to Claude, Cursor, ChatGPT & more