• REPORT
  • REVIEW
  • AUDIT
  • HUMAN

How to report and manage chargebacks with your AI

Connect Sift to your AI client once. From there, you can handle disputes and update risk records using natural language.

Ask AI about this page

Short answer

How can I report and manage chargebacks with my AI?

You use your AI to send new chargeback data to Sift and pull up existing dispute workflows. This keeps your risk profiles updated without leaving your chat interface. You'll see exactly how the data flows into your Sift account below.

Where every issue lands.

Chargeback management outcomes

Your AI handles the data entry and retrieval, placing every action into one of these four buckets.

REPORT

New chargeback entries

The AI sends fresh dispute details to Sift. Your risk data stays current immediately.

REVIEW

Active dispute workflows

Your agent pulls a list of current Sift workflows. You get a clear view of what's being contested.

AUDIT

Risk data accuracy

The AI ensures the information in Sift matches your recent transaction events. This keeps your fraud detection models sharp.

HUMAN

Manual dispute resolution

The AI identifies complex disputes that need a person. You decide which cases require manual intervention in the Sift dashboard.

The workflow

What your AI does when a dispute occurs.

The AI acts as the bridge between your conversation and your Sift risk engine.

  1. Identify the dispute

    Your agent looks up existing Sift workflows to find the specific transaction you're talking about.

    list_sift_workflows

  2. Submit the event

    Once you provide the details, the AI sends the new chargeback event to Sift.

    report_sift_chargeback

  3. Verify the update

    The AI checks the workflow list again to confirm the new data is visible in your account.

    list_sift_workflows

  4. Flag for review

    If the data looks suspicious or incomplete, the AI notifies you to check the Sift dashboard manually.

    list_sift_workflows

Try it

Copy these to start.

Use these prompts to trigger the Sift tools in your chat.

Starting points

These are starting points. Swap out the bracketed info with your actual transaction IDs or workflow names.

Sift Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_X6jrj9G3NJ6qSu4scGacFQiORtOckhn98ppSzoMs/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Sift capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "sift-chargeback-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_X6jrj9G3NJ6qSu4scGacFQiORtOckhn98ppSzoMs/mcp"
    }
  }
}
Copy into chat04

  • List my current Sift workflows so I can see recent disputes.

  • Report a new chargeback for transaction ID TXN-99281.

  • Check the status of the Sift workflow for the recent dispute on order #5542.

  • Find all active workflows in Sift related to high-value transactions.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Sift once, then ask.

Just link your Sift account to Vinkius. Your credentials stay encrypted, and you can start managing disputes in any MCP-compatible client immediately.

Connect Sift to your AI

FAQ

How the Sift Connector behaves

  • 01

    Can the AI resolve the dispute for me?

    No. The AI reports the chargeback and lists the workflows, but you must manually resolve the dispute within Sift.

  • 02

    Does the AI delete chargeback records?

    No. The tools only allow for reporting new events and listing existing workflows.

  • 03

    Can I use this to change customer profiles?

    No. This Connector is strictly for reporting chargebacks and viewing Sift workflows.

  • 04

    How does the AI know which transaction to report?

    You provide the specific transaction details in your chat, which the AI then passes to the report tool.

  • 05

    Do I need to stay logged into Sift?

    No. Once you connect the MCP through Vinkius, your AI client handles the communication with Sift.

  • More questions about Sift? See everything the Sift Connector can do

Connect Sift to Claude, Cursor, ChatGPT & more