• NEW
  • READ
  • LIST
  • HUMAN

How to manage support tickets with your AI

Connect Sobot to your AI client once. After that, you can create tickets and pull data directly from your chat.

Ask AI about this page

Short answer

Can I handle Sobot tickets through my AI?

Yes. You can tell your agent to log new issues or look up information from current tickets. This keeps you in your chat instead of jumping back and forth to the Sobot dashboard.

Ticket outcomes.

Where your requests land.

Your AI handles the data entry and retrieval so you can focus on the conversation.

NEW

Logged tickets

The AI sends your ticket details to Sobot. You get a new record created without manual entry.

READ

Ticket details

The AI pulls specific information from a single issue. You get the exact data you asked for.

LIST

Ticket overview

The AI pulls a list of current tickets. You get a clear view of your active queue.

HUMAN

Manual resolution

The AI doesn't solve the actual customer problem. You still need to handle the final response in Sobot.

The workflow

What your AI does when a request arrives.

The AI acts as the bridge between your chat and the Sobot database.

  1. Find tickets

    The AI scans your account to find the specific issues you're asking about.

    list_tickets

  2. Retrieve details

    Once a ticket is identified, the AI pulls the full record for you to read.

    get_ticket_details

  3. Create records

    When you describe a new problem, the AI pushes that data into a new ticket.

    create_ticket

  4. Verify status

    The AI checks that the ticket was created or found successfully.

    create_ticketlist_tickets

Try it

Copy these to start.

Use these prompts to trigger the Sobot tools.

Starting points

These are just starting points. Replace the bracketed text with your actual ticket numbers or customer names.

Sobot Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Sobot capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "sobot-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp"
    }
  }
}
Copy into chat04

  • Show me all the open tickets in Sobot.

  • Create a new ticket for customer Alex Rivera regarding a shipping delay.

  • What are the details for ticket #4492?

  • List my recent tickets so I can see what needs attention.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Sobot once, then ask.

Click the link to connect. Your credentials stay encrypted on our side. The full walkthrough lives on the Connector page.

Connect Sobot to your AI

FAQ

How the Sobot task behaves.

  • 01

    Can the AI delete tickets?

    No. There is no tool to delete tickets, so the AI cannot remove them.

  • 02

    Can I reply to customers through the AI?

    No. The AI can only create or read ticket data. You must send replies through the Sobot dashboard.

  • 03

    Can the AI update an existing ticket?

    No. The current tools only allow for creating new tickets or reading existing ones.

  • 04

    Do I need to stay logged into Sobot?

    No. Once you connect the MCP, your AI client handles the communication with Sobot.

  • 05

    Can the AI change ticket status?

    No. The AI can only read or create tickets; it cannot modify the status of an existing record.

  • More questions about Sobot? The Connector page answers them. See everything the Sobot Connector can do

Connect Sobot to Claude, Cursor, ChatGPT & more