• SEARCH
  • READ
  • ANSWER
  • HUMAN

How to query the knowledge base with your AI

Connect Sobot to your AI client once. After that, your agent can pull specific articles to answer customer questions directly.

Ask AI about this page

Short answer

How can my AI use my Sobot knowledge base?

Your AI uses this MCP to browse your article list and pull the full text of specific entries. This lets your agent find the exact information needed to answer a customer without you searching manually. You get precise answers based on your own documentation.

Knowledge outcomes.

Where your data goes.

The AI uses your documentation to drive these outcomes.

SEARCH

Find relevant articles

The AI scans your Sobot library to identify which articles match a customer's question. It narrows down the list to the most helpful pieces.

READ

Extract specific details

Once it finds a match, the AI pulls the full content of the article. This provides the raw data needed for a correct response.

ANSWER

Resolve customer queries

The agent uses the retrieved text to draft a response. You get a direct answer based on your official company knowledge.

HUMAN

Flag complex issues

If the AI can't find a matching article, it stops. You decide when to step in and handle the conversation yourself.

The workflow

What your AI does when a question arrives.

The AI handles the heavy lifting of searching and reading your documentation.

  1. Identify relevant content

    The AI looks through your entire Sobot library to see which articles are relevant to the user's request.

    list_knowledge

  2. Retrieve article text

    After picking the right article, the AI pulls the specific details and full text from that entry.

    get_knowledge_detail

  3. Synthesize the answer

    The agent reads the retrieved information to formulate a response that matches your documentation.

    get_knowledge_detail

  4. Verify information

    The AI checks the retrieved data against the user's question to ensure the answer is grounded in your facts.

    list_knowledgeget_knowledge_detail

Try it

Copy these to start.

Use these prompts to test the connection immediately.

Starting points

These are basic ways to start. Swap the bracketed text for your actual Sobot article names or topics.

Sobot Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Sobot capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "sobot-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_QAyTyCJ5mP70nzlifgIF7yZ3rx7JXAgPpJsSpQBk/mcp"
    }
  }
}
Copy into chat04

  • List all the articles in my Sobot knowledge base.

  • Find the article about [topic] in Sobot and tell me the main points.

  • Read the details for the [article name] article and summarize it.

  • Search my Sobot knowledge base for information regarding [specific customer issue].

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Sobot once, then ask.

You only need to link your account once. Your credentials stay encrypted, and you can immediately start asking questions in your preferred AI client.

Connect Sobot to your AI

FAQ

How the task behaves.

  • 01

    Can the AI edit my Sobot articles?

    No. The AI can only read and retrieve information from your knowledge base.

  • 02

    Can the AI delete articles?

    No. This MCP is read-only for your knowledge base content.

  • 03

    Does the AI know about articles I haven't published?

    No. The AI only sees what is visible through the knowledge base tools.

  • 04

    How does the AI find the right article?

    It uses the list tool to scan your available titles and then pulls the specific content it needs.

  • 05

    What happens if the AI can't find an answer in Sobot?

    The AI will tell you it cannot find the information. It won't make up answers if the data isn't in your articles.

  • More questions about Sobot? See everything the Sobot Connector can do

Connect Sobot to Claude, Cursor, ChatGPT & more