• TRIAGE
  • CONTEXT
  • ACTION
  • HUMAN

How to manage support tickets with your AI

Connect Trengo to your AI client to handle your queue. You can view, update, and close tickets without leaving your chat.

Ask AI about this page

Short answer

Can I manage Trengo tickets through my AI?

Yes. You can list active tickets, pull specific ticket data, and change statuses through your agent. This lets you triage and resolve issues from a single interface.

Ticket management outcomes.

Where your tickets land.

Your AI handles the data movement so you can focus on the customer.

TRIAGE

Clear the queue

The AI pulls a list of open tickets so you can see what needs work. You'll see exactly what's waiting for you.

CONTEXT

Get ticket details

The AI fetches specific information for a single ticket. You'll get the full history and metadata you need to respond.

ACTION

Update ticket status

The AI changes ticket states based on your commands. You'll keep your Trengo dashboard organized and up to date.

HUMAN

Manual intervention

If a ticket needs a complex response or a specific manual action, you take over. The AI stays out of the way when you need to step in.

The workflow

What your AI does when a ticket arrives.

The AI acts as the bridge between your conversation and your Trengo workspace.

  1. Scan for tickets

    The AI looks through your Trengo account to find the tickets you're looking for.

    list_tickets

  2. Retrieve details

    The AI pulls the specific content and metadata for a single ticket ID.

    get_ticket

  3. Modify status

    The AI updates the ticket properties, such as changing the status to closed.

    update_ticket

  4. Confirm changes

    The AI uses the update tool again to ensure the ticket reflects your latest instruction.

    update_ticket

Try it

Copy these to start.

Use these prompts to begin managing your Trengo queue.

Starting points

These are opening lines. Replace the ticket numbers or channel names with your actual Trengo data.

Trengo Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_A8u1cVikv6oTvCUnABKUk7KeTnNuAWPNBEmEQcMW/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Trengo capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "trengo-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_A8u1cVikv6oTvCUnABKUk7KeTnNuAWPNBEmEQcMW/mcp"
    }
  }
}
Copy into chat04

  • List my recent Trengo tickets.

  • Get the details for ticket #55432.

  • Update ticket #99821 to closed.

  • Show me all open tickets in the support channel.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Trengo once, then ask.

Connect your account with one click. Your login stays encrypted on our side, and you can start using the tools immediately.

Connect Trengo to your AI

FAQ

How this task behaves

  • 01

    Can the AI delete tickets?

    No. The AI can only list, get, or update existing tickets.

  • 02

    Can the AI create new tickets?

    No. This MCP only supports viewing and updating existing ticket data.

  • 03

    Can I use the AI to send messages to customers?

    No. The AI can update ticket data, but it cannot send outbound messages to customers.

  • 04

    Can the AI change the ticket owner?

    Yes, if the owner field is available for updates in Trengo.

  • 05

    Does the AI work with all my Trengo channels?

    Yes, the AI can access any ticket data that is visible through the provided tools.

  • More questions about Trengo? See everything the Trengo Connector can do

Connect Trengo to Claude, Cursor, ChatGPT & more