How do I connect my Trengo account?

You need to provide your Trengo API Token, which you can find in your account profile or settings, after subscribing to the MCP on Vinkius.

Which AI clients can I use with this MCP?

You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.

Can I respond to WhatsApp messages through the AI?

Yes, the MCP allows you to send messages to customers across your configured omnichannel channels, including WhatsApp.

Does this MCP host the connection?

Yes, Vinkius hosts and manages the MCP, so you don't have to run it locally or manage the connection yourself.

Can I update ticket statuses?

Yes, you can use the update_ticket capability to change statuses to OPEN, CLOSED, or ASSIGNED.

Can I see all the messages in a specific ticket via AI?

Yes! Use the list_messages capability and provide the Ticket ID. Your agent will retrieve the full conversation history, including both customer messages and internal notes.

How do I add an internal note to a ticket that the customer won't see?

Use the send_message action. Provide the Ticket ID and your text, and set the internal parameter to 'true'. This will log the message as a private note for your team.

Is it possible to list all communication channels like WhatsApp and Email?

Absolutely. Use the list_channels query. The agent will retrieve all your active integrations, helping you identify which Channel ID to use when creating new tickets.

An astronaut overseeing a futuristic data hub

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Connect Trengo to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Handle customer conversations directly from your AI workspace.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Trengo.

01
List messages
This capability retrieves the message history for a specific ticket.
02
Create ticket
Use this to generate a new support ticket in Trengo.
03
Get account profile
This capability fetches the current user's account profile information.
04
Get ticket
This capability pulls the specific details and metadata for a single ticket.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Trengo.

05
List channels
This capability returns a list of all configured communication channels.
06
List contacts
Use this to pull a list of all customers in your contact database.
07
List tickets
This capability provides a list of all existing support tickets.
08
List team members
This capability retrieves the list of users on your support team.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Trengo.

09
Update ticket
Use this to change the status or details of an existing ticket.
10
Send message
This capability allows you to send a reply to a customer via their chosen channel.
11
Create webhook
Use this to set up a new webhook for event monitoring.
12
List webhooks
This capability shows all currently configured webhooks.

Real work

What teams actually run

Rapid Ticket Resolution

An agent reads the last few messages of a ticket and suggests a response based on the history.

Automated Status Updates

You tell your agent to close a ticket once a customer confirms their issue is fixed.

Team Workload Monitoring

A manager asks the agent to list team members to see who is available for new tickets.

Real-time Event Monitoring

You use the agent to set up webhooks that track when new conversations arrive.

Automate a task

Put Trengo to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Trengo works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Trengo to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

911ms average. Fast in production.

Trengo is checked daily against the live service.

Daily averagePeak 1211ms

Oct 3Today

Fastest day: 711ms
Slowest day: 1211ms
14-day trend: Slowing+27%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Trengo, so you can see the experience inside your AI.

It does not authenticate your account with Trengo. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Trengo Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_A8u1cVikv6oTvCUnABKUk7KeTnNuAWPNBEmEQcMW/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Trengo capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "trengo-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_A8u1cVikv6oTvCUnABKUk7KeTnNuAWPNBEmEQcMW/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Trengo in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Trengo owners hand off.

This MCP is built for teams that live in Trengo but want to manage their support flow through an AI interface.

01
Support Managers
They use the agent to pull ticket histories and monitor team activity.
02
Customer Success Teams
They respond to inquiries and update ticket statuses from their workspace.
03
Operations Leads
They coordinate communication channels and monitor webhooks via the agent.

FAQ

Questions Trengo owners ask.

01
How do I connect my Trengo account?
You need to provide your Trengo API Token, which you can find in your account profile or settings, after subscribing to the MCP on Vinkius.
02
Which AI clients can I use with this MCP?
You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.
03
Can I respond to WhatsApp messages through the AI?
Yes, the MCP allows you to send messages to customers across your configured omnichannel channels, including WhatsApp.
04
Does this MCP host the connection?
Yes, Vinkius hosts and manages the MCP, so you don't have to run it locally or manage the connection yourself.
05
Can I update ticket statuses?
Yes, you can use the update_ticket capability to change statuses to OPEN, CLOSED, or ASSIGNED.
06
Can I see all the messages in a specific ticket via AI?
Yes! Use the list_messages capability and provide the Ticket ID. Your agent will retrieve the full conversation history, including both customer messages and internal notes.
07
How do I add an internal note to a ticket that the customer won't see?
Use the send_message action. Provide the Ticket ID and your text, and set the internal parameter to 'true'. This will log the message as a private note for your team.
08
Is it possible to list all communication channels like WhatsApp and Email?
Absolutely. Use the list_channels query. The agent will retrieve all your active integrations, helping you identify which Channel ID to use when creating new tickets.

Explore

More in Communication Messaging

Connect Trengo to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

List messages

Create ticket

Get account profile

Get ticket

05-08

List channels

List contacts

List tickets

List team members

09-12

Update ticket

Send message

Create webhook

List webhooks

What teams actually run

Rapid Ticket Resolution

Automated Status Updates

Team Workload Monitoring

Real-time Event Monitoring

Building your own app? The connector is yours to use.

Trengo Connector

Claude Desktop

Support Managers

Customer Success Teams

Operations Leads

How do I connect my Trengo account?

Which AI clients can I use with this MCP?

Can I respond to WhatsApp messages through the AI?

Does this MCP host the connection?

Can I update ticket statuses?

Can I see all the messages in a specific ticket via AI?

How do I add an internal note to a ticket that the customer won't see?

Is it possible to list all communication channels like WhatsApp and Email?

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