• CONTEXT
  • DRAFTING
  • SENDING
  • HUMAN

How to respond to customer messages with your AI

Connect Trengo once, then your agent handles the heavy lifting. It reads recent threads and drafts or sends replies for you.

Ask AI about this page

Short answer

How can I use my AI to reply to Trengo messages?

Your agent pulls recent conversation history from Trengo and sends replies across your active channels. You get a direct way to handle customer chats without switching tabs. Here is how the process works.

The outcomes.

Where your replies land.

Depending on what you ask, your AI will do one of these four things.

CONTEXT

Read recent history

The AI looks at what customers said in Trengo. You get the full context of the conversation before you decide how to reply.

DRAFTING

Write reply drafts

The AI generates a response based on the message history. You can review the text before it ever reaches the customer.

SENDING

Deliver messages

Your AI sends the text directly to the customer on their original channel. This keeps the conversation moving without manual typing.

HUMAN

Flag for review

If a message is too complex, the AI stops. You stay in control of the high-stakes or sensitive conversations.

The workflow

What your AI does when a message arrives.

The AI follows a specific sequence to move from reading a thread to sending a response.

  1. Fetch the thread

    The AI looks up the most recent messages in your Trengo inbox to understand the current situation.

    list_messages

  2. Analyze the intent

    Your agent reads the history to figure out what the customer actually needs and what tone to use.

    list_messages

  3. Compose the reply

    The AI writes a response that fits the context of the previous messages.

    list_messages

  4. Post the response

    The AI pushes the final text back to the customer through the appropriate channel.

    send_message

Try it

Copy these to start.

Use these prompts to trigger the Trengo Connector.

Starting points

These are just ways to kick things off. Swap out the specific channel or customer name for your actual data.

Trengo Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_A8u1cVikv6oTvCUnABKUk7KeTnNuAWPNBEmEQcMW/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Trengo capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "trengo-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_A8u1cVikv6oTvCUnABKUk7KeTnNuAWPNBEmEQcMW/mcp"
    }
  }
}
Copy into chat04

  • List the most recent messages from the WhatsApp channel.

  • Read the last five messages from the support thread and draft a reply.

  • Send a message to the customer in the Instagram inbox saying their order is ready.

  • Check the recent messages in the email channel to see if anyone is asking about shipping.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Trengo once, then ask.

Just click the link to connect your account. Your credentials stay encrypted, and you can start using these tools in your AI client immediately.

Connect Trengo to your AI

FAQ

How the Trengo Connector behaves

  • 01

    Can the AI delete messages in Trengo?

    No. The AI can only list messages and send new ones.

  • 02

    Does the AI automatically reply to every customer?

    No. The AI only responds when you specifically ask it to via your AI client.

  • 03

    Can I see what the AI is going to say before it sends?

    Yes. You can ask the AI to draft a response first so you can review it before telling it to send.

  • 04

    Which channels can the AI use?

    The AI can use any channel currently connected to your Trengo account, such as WhatsApp, Instagram, or Email.

  • 05

    Can the AI create new contact profiles?

    No. The tools are limited to reading message history and sending messages.

  • More questions about Trengo? See everything the Trengo Connector can do

Connect Trengo to Claude, Cursor, ChatGPT & more