• DIRECT
  • CONTEXT
  • SUPPORT
  • HUMAN

How to search knowledge base articles with your AI

Connect UserEcho to your AI client to turn your help center into a live knowledge source. Once connected, your agent can pull specific documentation to answer questions.

Ask AI about this page

Short answer

How can I search my help center with my AI?

Your AI uses the UserEcho connector to scan your documentation for specific troubleshooting steps or answers. It finds the right articles and presents the relevant information to you immediately. You'll see how it handles these queries below.

Where your answers land.

The outcomes of a search.

The AI uses your existing documentation to provide context for every query.

DIRECT

Instant answers

The AI finds the exact troubleshooting guide you need. You get the specific steps without digging through folders.

CONTEXT

Relevant documentation

Your agent pulls the most recent articles from UserEcho. This ensures the advice matches your current help center content.

SUPPORT

Customer resolution

Use the retrieved info to answer customer tickets. It turns your help center into a tool for quick support.

HUMAN

Manual review

If the documentation is missing or unclear, the AI tells you it can't find an answer. You decide if a human needs to step in.

The workflow

What your AI does when a question arrives.

The AI acts as a bridge between your chat interface and your UserEcho documentation.

  1. Identify the query

    Your agent analyzes your question to determine if it requires information from your help center.

    list_kb_articles

  2. Scan documentation

    The AI looks through your UserEcho articles to find matches for your specific problem.

    list_kb_articles

  3. Extract details

    The agent pulls the relevant troubleshooting steps or answers from the found articles.

    list_kb_articles

  4. Deliver response

    The AI presents the information in your chat window so you can use it immediately.

    list_kb_articles

Try it

Copy these to start.

Use these prompts to test the connection once you've linked UserEcho.

Starting points

Replace the bracketed text with your actual topic or error code.

UserEcho Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_T8qEXAdz0hzd70K0SD43u1FBREqEHlieOPkPV65E/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — UserEcho capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "userecho-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_T8qEXAdz0hzd70K0SD43u1FBREqEHlieOPkPV65E/mcp"
    }
  }
}
Copy into chat04

  • Find the troubleshooting guide for [error code] in UserEcho.

  • Search my help center for instructions on how to [action].

  • What does our documentation say about [feature name]?

  • Look up the setup steps for [product name] in the knowledge base.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect UserEcho once, then ask.

Follow the link to authorize the connection. Your credentials stay encrypted, and you can start querying your articles immediately.

Connect UserEcho to your AI

FAQ

How the search behaves

  • 01

    Can the AI edit my help center articles?

    No. The AI can only read and list articles to answer your questions; it cannot change or delete your documentation.

  • 02

    Does the AI search all my UserEcho content?

    Yes, it searches the articles available through the connector to find the most relevant matches.

  • 03

    What happens if the answer isn't in the knowledge base?

    The AI will tell you it cannot find an answer in the provided documentation. It won't make up facts if the information isn't there.

  • 04

    Can I use this with Claude or Cursor?

    Yes, any MCP-compatible client like Claude, Cursor, or Windsurf can use this connector.

  • 05

    Does the AI create new UserEcho articles?

    No. The tool is strictly for retrieving existing information.

  • More questions about UserEcho? See everything the UserEcho Connector can do

Connect UserEcho to Claude, Cursor, ChatGPT & more