• PENDING
  • ACTIVE
  • COMPLETED
  • MANUAL

How to update service order status with your AI

Connect WorkWave to your agent and manage the lifecycle of service orders through chat.

Ask AI about this page

Short answer

Can I change service order statuses in chat?

Yes. Your agent can find specific orders and change their status from pending to completed. You'll see the updated order details immediately.

Order outcomes

Where your orders land.

Your agent moves orders through different stages based on your commands.

PENDING

Identify open jobs

The agent finds all current service orders so you can see what's waiting to be worked on.

ACTIVE

Check job details

Your agent pulls specific information for a single order to confirm everything is correct before you act.

COMPLETED

Close out orders

The agent updates the status to completed once the work is finished, keeping your records current.

MANUAL

Human intervention

If an order needs complex changes like billing edits, you'll handle those directly in WorkWave.

The workflow

What your AI does when the order arrives.

The agent acts as the interface between your chat and your WorkWave account.

  1. Find orders

    The agent scans your account to pull a list of available service orders.

    list_service_orders

  2. Get context

    The agent retrieves specific data for a single order to ensure accuracy.

    get_order_details

  3. Change status

    The agent pushes the new status to WorkWave based on your request.

    update_order_status

  4. Verify update

    The agent checks the order again to confirm the status changed as expected.

    get_order_details

Try it

Copy these to start.

Use these prompts to interact with WorkWave.

Starting points

Replace the order numbers and names with your actual WorkWave data.

WorkWave Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_jk4xd9z5UrxcAed2QZYlFCoVeVEASphJikGbc06L/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — WorkWave capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "workwave-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_jk4xd9z5UrxcAed2QZYlFCoVeVEASphJikGbc06L/mcp"
    }
  }
}
Copy into chat04

  • List my pending service orders in WorkWave.

  • Show me the details for service order #5521.

  • Update the status of order #9902 to completed.

  • Find the service order for Miller Plumbing and mark it as completed.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect WorkWave once, then ask.

Connect your account with one click. Your login stays encrypted on our side and you can start chatting immediately.

Connect WorkWave to your AI

FAQ

How this task behaves

  • 01

    Can the AI delete service orders?

    No. The agent can only list, view, and update the status of orders.

  • 02

    Can I create a new service order via chat?

    No. The agent can only manage existing orders.

  • 03

    Does the AI update WorkWave immediately?

    Yes. Once the agent executes the command, the status changes in WorkWave right away.

  • 04

    Can the AI change customer contact info?

    No. The agent is limited to managing service order statuses.

  • 05

    Can the agent see all my orders?

    Yes. The agent can list all service orders in your WorkWave account.

  • More questions about WorkWave? The Connector page answers them. See everything the WorkWave Connector can do

Connect WorkWave to Claude, Cursor, ChatGPT & more