Birdeye MCP for AI. Centralize all your review and feedback management.
Works with every AI agent you already use
…and any MCP-compatible client








How this MCP server connects to your AI agent
Birdeye MCP manages your local business reputation using natural language conversations. This connector lets you centralize customer feedback, retrieve reviews from platforms like Google and Facebook, request check-ins via SMS or email, and track overall brand sentiment across multiple locations.
What AI agents can do with Birdeye Automation
Customer checkin
Sends out a review request (Check-in) to prompt a customer for feedback.
Create customer
Adds and creates a new contact profile into your system records.
Get customer details
Pulls up the full history and details for any specific customer profile.
Retrieves detailed customer ratings, comments, and review summaries from various platforms.
Sends automatic review requests to customers using SMS or email shortly after their visit.
Accesses comprehensive customer profiles, providing a detailed overview of their past feedback and overall brand sentiment.
Sends targeted, customized surveys directly to individual customers for focused feedback.
Retrieves a full directory of all your company's branches and physical addresses in one place.
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What AI agents can do with Birdeye: 6 Tools for Reputation Management
These six tools let you programmatically manage customer profiles, list multiple business sites, request feedback via check-ins or surveys, and retrieve detailed reviews.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Birdeye on VinkiusCustomer Checkin
Sends out a review request (Check-in) to prompt a customer for feedback.
Create Customer
Adds and creates a new contact profile into your system records.
Get Customer Details
Pulls up the full history and details for any specific customer profile.
List Business Locations
Retrieves a complete list and directory of all your company's business locations.
List Reviews
Gathers recent customer reviews, including ratings and comments, from various...
Trigger Survey
Sends a custom-designed survey to an identified customer for detailed feedback.
Security and governance baked right in.
Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
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Make Your AI Do More
Start with Birdeye, then connect any of our 5,100+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 5,100+ others, all in one place
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- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Birdeye. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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Built on the Model Context Protocol (MCP) for Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This connection provides 6 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.
Tracking Brand Health Used to Be a Messy Chore, Solved with Vinkius AI Gateway
Every time you want an accurate picture of how customers feel, you have to open Google Maps, then Facebook, then Yelp. You copy the ratings, paste them into a spreadsheet, and spend hours trying to manually tag which comments relate to service versus product quality. It's clicking through half a dozen dashboards just to get a rough idea.
With this MCP, your agent handles the aggregation. Instead of manual logins, you ask it to pull data using `list_reviews`. You get a single, structured view of all feedback and ratings from every platform instantly. Your AI client is now your dedicated reputation analyst.
Get Actionable Insights with Birdeye MCP
The specific steps that disappear are the repetitive manual checks, like listing all locations manually or individually sending follow-up emails. You no longer need to remember which customer visited last week or what their previous complaints were.
Now, you get a complete picture of your customer journey—from initial review collection via `customer_checkin` to deep sentiment analysis using `get_customer_details`. The system coordinates it all for you.
What your AI can actually do with this
Connect your Birdeye account to any agent through Vinkius and take full control of your online reputation without jumping between tabs. Your AI client acts as a dedicated customer success coordinator, managing everything from feedback collection to profile analysis.
For instance, instead of manually logging into five different review sites, you simply ask your agent to list all recent reviews for a specific location. Need more data? You can programmatically dispatch custom surveys or trigger review requests using automated check-ins for recent visitors. The system also maintains a complete overview of customer profiles and sentiment history across every branch you own.
019dd0c2-2033-737b-a89d-d53ad7fc969f Here's how it actually works
The bottom line is you tell your AI client what reputation task needs doing, and it executes the necessary steps directly within your workflow.
Subscribe to the Birdeye MCP on Vinkius.
Retrieve your API Key and Business ID (bid) from your Birdeye dashboard settings.
Connect this MCP to your preferred agent, then use natural language prompts to manage customer experience tasks.
Who is this actually for?
Marketing directors and multi-location managers who are sick of manually checking dozens of review sites. This MCP solves the problem of fragmented customer feedback by giving you a single command center for reputation management.
Uses this to monitor brand sentiment across all branches and quickly retrieve summary reports from recent reviews.
Automates the process of asking for feedback, dispatching targeted surveys, and tracking follow-ups without leaving their primary workspace.
Coordinates reputation efforts across an entire portfolio by listing all business locations and monitoring performance holistically.
What Changes When You Connect
Stop logging into Google, Facebook, and Yelp separately. You can now use the list_reviews tool to pull together customer ratings and comments from multiple platforms with a single prompt.
Collect fresh data without calling customers. Use customer_checkin to automatically send review requests via SMS or email right after a visit, ensuring you get timely feedback.
Don't just react to poor reviews; predict issues. The system lets you analyze customer sentiment history and access full profiles using get_customer_details for deep insights.
Targeted feedback is better than general requests. You can deploy specific questions by calling the trigger_survey tool, ensuring you gather actionable data points.
Manage growth across multiple sites easily. Use list_business_locations to get a complete directory of all your branches and coordinate reputation efforts everywhere at once.
See it in action
Need to know how well the new location is doing?
The manager runs into fragmented data across three different sites. They ask their agent, 'List all reviews for the Downtown branch and compare it to the Mall branch.' The agent uses list_business_locations first, then executes list_reviews, giving a side-by-side comparison of recent sentiment.
A customer profile is flagged with concern.
The customer service rep sees an alert for 'Jane Doe' and asks the agent to pull her file. The agent uses get_customer_details, revealing a history of negative comments, prompting the rep to immediately use trigger_survey to resolve the issue.
Need to quickly generate post-visit feedback.
A sales team member wants to follow up with recent clients. They ask their agent to 'Send a check-in to John Smith.' The agent executes customer_checkin, automating the request and scheduling a follow-up reminder.
Reviewing performance across all company sites.
The owner needs a quarterly report on brand health. They ask their agent to compile data for all locations. The agent uses list_business_locations and then runs multiple list_reviews calls, compiling the summary into one document.
The honest tradeoffs
Treating reviews as simple text files
Copying review snippets from Google, pasting them into a spreadsheet, and manually tagging sentiment or location.
Instead of manual copy-pasting, use the list_reviews tool. This centralizes all comments and ratings automatically, letting your agent analyze the data structure instantly.
Sending generic feedback requests
Emailing a blanket 'How was everything?' request to everyone who visited last week.
Use customer_checkin for automated, targeted prompts. Better yet, use trigger_survey to send custom questions relevant to the specific visit or product they used.
Missing context on a customer
Talking to a customer but having no idea if they complained about the parking lot last month.
Before responding, use get_customer_details. This pulls up their entire history of feedback and sentiment, ensuring your response is perfectly informed.
When It Fits, When It Doesn't
Use this MCP if your pain point is fragmented customer visibility. If you currently manage reputation by logging into multiple site dashboards or manually compiling spreadsheets, this connector solves that core problem.
Don't use it if you just need to write a simple response to one specific review; those are text generation tasks best handled by pure language models. You also don't need it if your only goal is basic contact list management without any reputation angle—in that case, a general CRM tool would suffice.
This MCP excels when you need to act on data: listing all locations via list_business_locations, sending structured requests using customer_checkin, or building detailed customer views with get_customer_details. It’s about automation and centralization, not just reading.
Questions you might have
How do I use the Birdeye MCP to get reviews? +
You simply ask your agent to list customer reviews. This uses the list_reviews tool, which gathers ratings and comments from multiple online platforms into one place for you.
Can I use the Birdeye MCP to send survey links? +
Yes. You can dispatch custom surveys using the trigger_survey tool. This allows you to gather highly specific feedback rather than relying on general review ratings.
What if my company has many branches? Does Birdeye MCP handle that? +
Absolutely. The list_business_locations tool gives you a directory of all your sites, letting you manage reputation performance across every branch simultaneously.
How do I prompt the Birdeye MCP to find out more about one customer? +
Use the get_customer_details tool. This retrieves a full profile for any customer, giving you their complete history of feedback and sentiment data.
Is the Birdeye MCP only for Google reviews? +
No. The MCP is built to manage reviews from multiple platforms (Google, Facebook, etc.). It pulls aggregated data so you don't have to worry about platform silos.
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