Can I check the status of a specific support ticket?

Yes! Use the `get_ticket` tool with the Ticket ID. Your agent will fetch the latest status, priority, and the full conversation history directly from BoldDesk.

How do I add a private note to a ticket for my team?

Simply ask the agent to `add_ticket_note` and provide the Ticket ID and the content of your note. This will be added as a private internal note invisible to the customer.

Does the integration allow creating a ticket for a new user?

Yes. When using `create_ticket`, if the requester email does not exist in your contact list, BoldDesk will automatically create a new contact profile for that user.

BoldDesk MCP Server for Google ADK 10 tools — connect in under 2 minutes

Name: BoldDesk
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 10 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add BoldDesk as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="bolddesk_agent",
    instruction=(
        "You help users interact with BoldDesk "
        "using 10 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About BoldDesk MCP Server

Connect your BoldDesk customer service account to any AI agent and orchestrate your support ticketing and help desk workflows through natural conversation.

Google ADK natively supports BoldDesk as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 10 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Ticket Oversight — List all support tickets and retrieve detailed history, including private notes and public replies.
Ticketing Automation — Create and update tickets directly from your workspace to streamline issue tracking.
Customer Communication — Add internal notes or reply to customers directly through the AI agent.
Contact Management — Access and manage your customer directory and individual user profiles.
Agent Coordination — List and retrieve details for support agents to monitor team activity and assignments.

The BoldDesk MCP Server exposes 10 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect BoldDesk to Google ADK via MCP

Follow these steps to integrate the BoldDesk MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 10 tools from BoldDesk via MCP

Why Use Google ADK with the BoldDesk MCP Server

Google ADK provides unique advantages when paired with BoldDesk through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with BoldDesk

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine BoldDesk tools with BigQuery, Vertex AI, and Cloud Functions

BoldDesk + Google ADK Use Cases

Practical scenarios where Google ADK combined with the BoldDesk MCP Server delivers measurable value.

Enterprise data agents: ADK agents query BoldDesk and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine BoldDesk tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query BoldDesk regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including BoldDesk

BoldDesk MCP Tools for Google ADK (10)

These 10 tools become available when you connect BoldDesk to Google ADK via MCP:

add_ticket_note

Add a private note to a ticket

create_ticket

Create a new support ticket

get_agent

Get details of a specific agent

get_contact

Get details of a specific contact

get_ticket

Get details of a specific ticket

list_agents

List all support agents

list_contacts

List all customer contacts

list_tickets

List all support tickets

reply_to_ticket

Add a public reply to a ticket

update_ticket

Update an existing ticket

Example Prompts for BoldDesk in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with BoldDesk immediately.

"List all active tickets in BoldDesk."

"Create a new ticket: 'API Timeout' for user sarah@example.com."

"Add a private note to ticket 102: 'Needs review from engineering team'."

Troubleshooting BoldDesk MCP Server with Google ADK

Common issues when connecting BoldDesk to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

BoldDesk + Google ADK FAQ

Common questions about integrating BoldDesk MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.