Deskpro MCP Server for Google ADKGive Google ADK instant access to 12 tools to Check Api Health, Create New Helpdesk Ticket, Get Article Content, and more
Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Deskpro as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.
Ask AI about this App Connector for Google ADK
The Deskpro app connector for Google ADK is a standout in the Customer Support category — giving your AI agent 12 tools to work with, ready to go from day one.
Vinkius delivers Streamable HTTP and SSE to any MCP client
from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
StreamableHTTPConnectionParams,
)
# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
connection_params=StreamableHTTPConnectionParams(
url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
)
)
agent = Agent(
model="gemini-2.5-pro",
name="deskpro_agent",
instruction=(
"You help users interact with Deskpro "
"using 12 available tools."
),
tools=[mcp_tools],
)
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Deskpro MCP Server
Connect your Deskpro helpdesk to any AI agent and take full control of your customer support and internal help center workflows through natural conversation.
Google ADK natively supports Deskpro as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 12 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.
What you can do
- Ticket Orchestration — List and manage active and archived support tickets programmatically, including monitoring message history and updating priorities in real-time
- User & Organization Intelligence — Access complete profiles for end-users and organizations to maintain high-fidelity records of customer relationships and account status
- Knowledgebase Architecture — Access and retrieve content from your help center articles programmatically to coordinate information delivery and self-service support
- Staff Coordination — Retrieve directories of support agents and administrators to understand team assignments and coordinate complex support routing
- Operational Monitoring — Check API health status, manage outbound webhooks, and monitor account metadata directly through your agent for reliable service operations
The Deskpro MCP Server exposes 12 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
All 12 Deskpro tools available for Google ADK
When Google ADK connects to Deskpro through Vinkius, your AI agent gets direct access to every tool listed below — spanning omnichannel-support, self-service-portal, sla-tracking, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.
Verify Deskpro API connectivity
Requires a subject, person email, and initial message. Open a new support ticket
Get details for a KB article
Get details for a specific ticket
Get details for a specific user
List active webhooks
List helpdesk staff (agents)
Supports filtering by status and department. List helpdesk tickets
List end-users
List knowledgebase articles
List user organizations
Modify an existing ticket
Connect Deskpro to Google ADK via MCP
Follow these steps to wire Deskpro into Google ADK. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.
Install Google ADK
pip install google-adkReplace the token
[YOUR_TOKEN_HERE] with your Vinkius tokenCreate the agent
Explore tools
Why Use Google ADK with the Deskpro MCP Server
Google ADK provides unique advantages when paired with Deskpro through the Model Context Protocol.
Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution
Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Deskpro
Production-ready features like session management, evaluation, and deployment come built-in. not bolted on
Seamless integration with Google Cloud services means you can combine Deskpro tools with BigQuery, Vertex AI, and Cloud Functions
Deskpro + Google ADK Use Cases
Practical scenarios where Google ADK combined with the Deskpro MCP Server delivers measurable value.
Enterprise data agents: ADK agents query Deskpro and cross-reference results with internal databases for comprehensive analysis
Multi-modal workflows: combine Deskpro tool responses with Gemini's vision and language capabilities in a single agent
Automated compliance checks: schedule ADK agents to query Deskpro regularly and flag policy violations or configuration drift
Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Deskpro
Example Prompts for Deskpro in Google ADK
Ready-to-use prompts you can give your Google ADK agent to start working with Deskpro immediately.
"List all helpdesk tickets with status 'awaiting_agent'."
"Show me the full history for ticket ID '123'."
"Find articles in the knowledgebase about 'setup guide'."
Troubleshooting Deskpro MCP Server with Google ADK
Common issues when connecting Deskpro to Google ADK through the Vinkius, and how to resolve them.
McpToolset not found
pip install --upgrade google-adkDeskpro + Google ADK FAQ
Common questions about integrating Deskpro MCP Server with Google ADK.