Freshdesk MCP Server for Google ADKGive Google ADK instant access to 10 tools to Create Ticket, Get Contact Details, Get Ticket Details, and more
Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Freshdesk as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.
Ask AI about this App Connector for Google ADK
The Freshdesk app connector for Google ADK is a standout in the Industry Titans category — giving your AI agent 10 tools to work with, ready to go from day one.
Vinkius delivers Streamable HTTP and SSE to any MCP client
from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
StreamableHTTPConnectionParams,
)
# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
connection_params=StreamableHTTPConnectionParams(
url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
)
)
agent = Agent(
model="gemini-2.5-pro",
name="freshdesk_alternative_agent",
instruction=(
"You help users interact with Freshdesk "
"using 10 available tools."
),
tools=[mcp_tools],
)
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Freshdesk MCP Server
Connect your Freshdesk account to any AI agent and take full control of your customer support ecosystem and helpdesk workflows through natural conversation.
Google ADK natively supports Freshdesk as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 10 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.
What you can do
- Ticket Orchestration — List and manage support tickets programmatically, including updating statuses (Open, Pending, Resolved, Closed) and priorities
- Relationship Management — Access your complete directory of contacts and companies to retrieve detailed profiles and interaction histories
- Support Intelligence — Monitor agent groups and individual staff status to coordinate internal routing and manage team workload
- Knowledge Navigation — Explore knowledge base folders and organizational structures to assist with customer self-service and internal research
- Real-time Monitoring — Retrieve granular metadata for specific tickets, including complete conversation threads and audit logs
The Freshdesk MCP Server exposes 10 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
All 10 Freshdesk tools available for Google ADK
When Google ADK connects to Freshdesk through Vinkius, your AI agent gets direct access to every tool listed below — spanning ticket-management, omnichannel-support, customer-service, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.
Create a new ticket
Get details for a contact
Get details for a ticket
List helpdesk contacts
List knowledge base folders
List support staff
List organization records
g. Support, Billing). List support agent groups
Supports filtering by status or priority. List helpdesk tickets
Modify an existing ticket
Connect Freshdesk to Google ADK via MCP
Follow these steps to wire Freshdesk into Google ADK. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.
Install Google ADK
pip install google-adkReplace the token
[YOUR_TOKEN_HERE] with your Vinkius tokenCreate the agent
Explore tools
Why Use Google ADK with the Freshdesk MCP Server
Google ADK provides unique advantages when paired with Freshdesk through the Model Context Protocol.
Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution
Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Freshdesk
Production-ready features like session management, evaluation, and deployment come built-in. not bolted on
Seamless integration with Google Cloud services means you can combine Freshdesk tools with BigQuery, Vertex AI, and Cloud Functions
Freshdesk + Google ADK Use Cases
Practical scenarios where Google ADK combined with the Freshdesk MCP Server delivers measurable value.
Enterprise data agents: ADK agents query Freshdesk and cross-reference results with internal databases for comprehensive analysis
Multi-modal workflows: combine Freshdesk tool responses with Gemini's vision and language capabilities in a single agent
Automated compliance checks: schedule ADK agents to query Freshdesk regularly and flag policy violations or configuration drift
Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Freshdesk
Example Prompts for Freshdesk in Google ADK
Ready-to-use prompts you can give your Google ADK agent to start working with Freshdesk immediately.
"List all my open tickets in Freshdesk."
"Show me the details for ticket ID '101'."
"Create a new ticket 'Feature suggestion' for 'sarah@example.com'."
Troubleshooting Freshdesk MCP Server with Google ADK
Common issues when connecting Freshdesk to Google ADK through the Vinkius, and how to resolve them.
McpToolset not found
pip install --upgrade google-adkFreshdesk + Google ADK FAQ
Common questions about integrating Freshdesk MCP Server with Google ADK.