How do I get an API Key for Freshdesk?

Log in to your Freshdesk instance, click on your profile picture in the top-right, and select 'Profile Settings' to find your API Key.

What is my 'Domain prefix'?

Your domain prefix is the first part of your Freshdesk URL (e.g. if your URL is 'acme.freshdesk.com', the prefix is 'acme').

Can I see private notes on a ticket?

Yes, the 'list_ticket_thread' tool retrieves all interactions associated with a ticket, including public replies and private notes for full agent context.

Is it possible to filter tickets by status?

Yes, the 'list_tickets' tool accepts an optional 'filter' parameter (e.g., 'open', 'pending') to help you focus on specific sets of requests.

Freshdesk MCP Server for Google ADK 12 tools — connect in under 2 minutes

Name: Freshdesk
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 12 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Freshdesk as an MCP tool provider through the Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token — get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="freshdesk_agent",
    instruction=(
        "You help users interact with Freshdesk "
        "using 12 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Freshdesk MCP Server

Connect your Freshdesk instance to any AI agent to automate your customer service operations and helpdesk workflows through the Model Context Protocol (MCP). Freshdesk is an award-winning customer support software that enables businesses of all sizes to deliver exceptional service. This MCP server enables you to manage your support tickets, track agent performance, and retrieve detailed contact metadata directly through natural conversation.

Google ADK natively supports Freshdesk as an MCP tool provider — declare the Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 12 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

Key Features

Ticket Orchestration — List all support tickets, fetch detailed metadata including priority and status, and open new tickets instantly.
Contact & Company Oversight — Access your database of end-users and company organizations to maintain full context of customer relationships.
Collaborative Threads — Retrieve full conversation histories and internal notes associated with any specific support ticket.
Workforce Insights — List all support agents and team members to verify who is online and handling the helpdesk volume.
Group & Queue Monitoring — Access configured agent groups and routing queues to understand your support structure.
Product Discovery — List all products mapped in your helpdesk instance for multi-product support environments.
Real-time Performance — Fetch high-level helpdesk metadata to verify connectivity and account health.

The Freshdesk MCP Server exposes 12 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Freshdesk to Google ADK via MCP

Follow these steps to integrate the Freshdesk MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 12 tools from Freshdesk via MCP

Why Use Google ADK with the Freshdesk MCP Server

Google ADK provides unique advantages when paired with Freshdesk through the Model Context Protocol.

Google ADK natively supports MCP tool servers — declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Freshdesk

Production-ready features like session management, evaluation, and deployment come built-in — not bolted on

Seamless integration with Google Cloud services means you can combine Freshdesk tools with BigQuery, Vertex AI, and Cloud Functions

Freshdesk + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Freshdesk MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Freshdesk and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Freshdesk tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Freshdesk regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Freshdesk

Freshdesk MCP Tools for Google ADK (12)

These 12 tools become available when you connect Freshdesk to Google ADK via MCP:

check_freshdesk_status

Verify helpdesk status

create_ticket

Open a new ticket

get_agent_details

Get agent metadata

get_company_details

Get company metadata

get_contact_details

Get customer metadata

get_ticket_details

Get ticket metadata

list_helpdesk_agents

List support agents

list_helpdesk_companies

List client companies

list_helpdesk_contacts

List customers

list_ticket_thread

List ticket interactions

list_tickets

List support tickets

update_ticket

Modify ticket properties

Example Prompts for Freshdesk in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Freshdesk immediately.

"List all open support tickets in my Freshdesk."

"Show me the conversation thread for ticket '12345'."

"Create a new ticket: 'API Access Problem' from 'user@example.com'."

Troubleshooting Freshdesk MCP Server with Google ADK

Common issues when connecting Freshdesk to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Freshdesk + Google ADK FAQ

Common questions about integrating Freshdesk MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.