Freshsuccess MCP Server for Windsurf 11 tools — connect in under 2 minutes
Windsurf brings agentic AI coding to a purpose-built IDE. Connect Freshsuccess through Vinkius and Cascade will auto-discover every tool. ask questions, generate code, and act on live data without leaving your editor.
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Vinkius supports streamable HTTP and SSE.
Vinkius Desktop App
The modern way to manage MCP Servers — no config files, no terminal commands. Install Freshsuccess and 2,500+ MCP Servers from a single visual interface.
{
"mcpServers": {
"freshsuccess": {
"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
}
}
}
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Freshsuccess MCP Server
Connect your Freshsuccess (Freshdesk Customer Success) account to any AI agent to automate your customer retention and engagement operations through the Model Context Protocol (MCP). Freshsuccess empowers Customer Success Managers (CSMs) to prevent churn, increase expansion revenue, and proactively manage accounts. This MCP server enables you to track health scores, update user metadata, and log custom metrics directly through natural conversation.
Windsurf's Cascade agent chains multiple Freshsuccess tool calls autonomously. query data, analyze results, and generate code in a single agentic session. Paste Vinkius Edge URL, reload, and all 11 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.
Key Features
- Account Oversight — List all customer accounts, retrieve detailed profiles including health scores, and map assigned CSMs instantly.
- User & Engagement Tracking — Access detailed end-user profiles, monitor product usage, and upsert records to ensure accurate data.
- Proactive Alerts — Monitor configured customer success alerts (e.g., drop in usage, poor health) to prioritize interventions.
- Task Management — Retrieve pending CSM tasks and to-dos to keep your team aligned on retention efforts.
- Custom Metric Logging — Post specific product usage values or custom metrics directly to accounts and users to influence health scoring.
- Data Synchronization — Ensure your CRM and CS platforms are perfectly aligned by automating record updates.
The Freshsuccess MCP Server exposes 11 tools through the Vinkius. Connect it to Windsurf in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Freshsuccess to Windsurf via MCP
Follow these steps to integrate the Freshsuccess MCP Server with Windsurf.
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Add the server
Paste the JSON configuration above into mcp_config.json
Save and reload
Windsurf will detect the new server automatically
Start using Freshsuccess
Open Cascade and ask: "Using Freshsuccess, help me...". 11 tools available
Why Use Windsurf with the Freshsuccess MCP Server
Windsurf provides unique advantages when paired with Freshsuccess through the Model Context Protocol.
Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention
Purpose-built for agentic workflows. Cascade understands context across your entire codebase and integrates MCP tools natively
JSON-based configuration means zero code changes: paste a URL, reload, and all 11 tools are immediately available
Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts
Freshsuccess + Windsurf Use Cases
Practical scenarios where Windsurf combined with the Freshsuccess MCP Server delivers measurable value.
Automated code generation: ask Cascade to fetch data from Freshsuccess and generate models, types, or handlers based on real API responses
Live debugging: query Freshsuccess tools mid-session to inspect production data while debugging without leaving the editor
Documentation generation: pull schema information from Freshsuccess and have Cascade generate comprehensive API docs automatically
Rapid prototyping: combine Freshsuccess data with Cascade's code generation to scaffold entire features in minutes
Freshsuccess MCP Tools for Windsurf (11)
These 11 tools become available when you connect Freshsuccess to Windsurf via MCP:
check_api_status
Verify API connection
get_account_health
Get account metadata
get_user_health
Get user metadata
list_cs_accounts
List customer accounts
list_cs_alerts
g. drop in usage). List active alerts
list_cs_tasks
List pending tasks
list_cs_users
List account users
list_custom_metrics
List defined metrics
post_metric_value
Record custom metric
upsert_cs_account
Create/Update account
upsert_cs_user
Create/Update user
Example Prompts for Freshsuccess in Windsurf
Ready-to-use prompts you can give your Windsurf agent to start working with Freshsuccess immediately.
"List all active customer success alerts."
"Show me the health score for account 'acc_123'."
"Post a custom metric 'api_calls' with value 150 for user 'user_987'."
Troubleshooting Freshsuccess MCP Server with Windsurf
Common issues when connecting Freshsuccess to Windsurf through the Vinkius, and how to resolve them.
Server not connecting
Freshsuccess + Windsurf FAQ
Common questions about integrating Freshsuccess MCP Server with Windsurf.
How does Windsurf discover MCP tools?
mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.Can Cascade chain multiple MCP tool calls?
Does Windsurf support multiple MCP servers?
mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.Connect Freshsuccess with your favorite client
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Connect Freshsuccess to Windsurf
Get your token, paste the configuration, and start using 11 tools in under 2 minutes. No API key management needed.