Gorgias MCP, Ready to Go
Use Claude or Cursor with the Gorgias MCP to manage e-commerce tickets and customer profiles with your AI agents.
No credit card required. Experience the power of this integration risk-free.
Manage your e-commerce helpdesk and customer tickets in real time.
Works with every AI agent you already use
…and any MCP-compatible client
How fast is the Gorgias Connector?
Average time for the server to become ready for requests over the last 14 days, measured until the initialize / tools/list handshake completes. Metrics are updated daily between 00:00 and 04:00 UTC. Create a free account, use this Connector on Vinkius Cloud, and connect it to your AI agent in seconds.
Waiting for input…
What AI agents can do with Gorgias 12 Tools for E-commerce Support
Use these tools to manage tickets, messages, and customer profiles in your Gorgias helpdesk.
Create customer
Create a new profile for a shopper. This keeps your database current as you talk to new people.
Create message
Add a reply or a private internal note to a ticket. Use this to communicate with customers or your team.
Create ticket
Open a new support request in the system. This helps you track new issues as they come in.
Get customer
Pull up the specific details for a single customer. It's the fastest way to see a user's history.
Get ticket
View the full details of a specific support request. Use this to understand the context of a problem.
Get user
See the details for a specific team member. This is useful for checking agent permissions or info.
List customers
Search through your entire customer base. You can find anyone by their email or other details.
List messages
View the full chat history within a single ticket. This helps your agent see the full story.
List tickets
Pull up a list of all your current support tickets. Use this to see what's waiting in the queue.
List users
See all agents currently in your workspace. This helps with team coordination and monitoring.
Update customer
Modify an existing customer profile. Use this to keep contact info or tags accurate.
Update ticket
Change the status or details of an active ticket. This is how you move tickets through your workflow.
A Connector is a URL. Vinkius runs it: hosting, security, governance, observability.
You're looking at one of 5,800+ managed Connectors. The real value isn't the catalog. It's the control plane that secures, governs, audits, and manages every interaction between your agents and the tools they use.
No Shadow AI
Every agent action is visible, approved, and auditable. Nothing runs outside your governance.
Absolute agent control
Fine-grained permissions for every agent, MCP, and tool. Instantly revoke access and audit every execution.
Cost control per token
Spend broken down to the token, tool, and agent. Budgets and hard limits. No surprise invoices.
Managed & monitored infra
We operate the runtime, authentication, scaling, retries, and monitoring. Your team manages AI, not infrastructure.
Data protection, DLP by design
Sensitive data is filtered before reaching the model. Access is governed so agents receive only the information they're allowed to use.
Token optimization, real savings
Lower AI costs by delivering the right context instead of unnecessary tools. Better accuracy, faster responses, and fewer wasted tokens.
Gorgias MCP: Stop the manual grind of e-commerce support.
This is for support teams who are tired of manual data entry and constant tab-switching. It's for anyone managing high-volume e-commerce inquiries who needs to move faster.
Support Agent
Drafts replies to complex shipping issues without scrolling through 50 messages.
Customer Success Manager
Checks high-priority ticket statuses and adds internal notes for the team.
E-commerce Manager
Looks up a customer's entire purchase and support history before a sales call.
Frequently Asked Questions
Can the Gorgias MCP help my team reply to customers faster? +
Yes. It lets your AI draft professional replies based on your actual ticket history, so you don't have to type everything from scratch.
Does the Gorgias MCP work with my existing helpdesk? +
Yes, it connects directly to your existing Gorgias account to pull in real-time data.
Can I use the Gorgias MCP to see my customer history? +
Yes. Your agent can look up specific customer profiles to see their purchase history and past interactions instantly.
How does the Gorgias MCP handle my internal notes? +
It allows your AI to add internal notes to tickets, making it easy to leave instructions for other team members.
Can I see which agents are active with the Gorgias MCP? +
Yes. You can ask your AI to list all agents in your workspace to see who is currently online.
Does the Gorgias MCP support updating customer info? +
Yes. You can tell your agent to update a customer's profile information, and it will sync those changes back to Gorgias.
Can I add an internal note to a ticket instead of replying to the customer? +
Yes! When using the create_message tool, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.
How do I find a customer's recent tickets? +
First, use list_customers with their email address to find their Customer ID. Then, you can use list_tickets or ask the AI to summarize their interaction history.
Can the AI resolve tickets for me? +
Yes. The agent can use the update_ticket tool to change the status of a ticket to 'closed' once an issue is verified as resolved.
Your AI, connected to everything.
No credit card required · Free tier available
Other Connectors in this category
Kajabi Connector
All-in-one business platform for creators. Manage courses, customers, and marketing via AI.
Marketplacer (Enterprise Marketplace Platform) Connector
Manage your enterprise marketplace via Marketplacer. List products, track orders, and audit seller networks.
autoRetouch Connector
Retouch product photos at scale with AI-powered background removal, color correction, and beauty editing for e-commerce.
Related Connectors
Keepcon Connector
Automate content moderation and semantic analysis via Keepcon.
Solcast Solar Connector
Access solar irradiance and PV power forecasts. Rooftop solar estimates, radiation data, and weather forecasts via Solcast API.
BR Business Days Calculator Connector
Stop LLMs from calculating SLAs incorrectly. An local, deterministic engine that adds business days while perfectly avoiding weekends and Brazilian national holidays.