Gorgias MCP. Manage tickets, messages, and profiles in conversation.
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…and any MCP-compatible client
Just plug in your AI agents and start using Vinkius.
Gorgias MCP Server connects your AI agent directly to your helpdesk data. It lets you monitor ticket queues, draft replies, and manage customer profiles using natural conversation.
You can list open tickets, update statuses, and search customer history without ever leaving your chat window.
What your AI agents can do
Create customer
Creates a new customer profile in Gorgias.
Create message
Adds a reply or an internal note to a specific support ticket.
Create ticket
Starts a brand new support ticket in Gorgias.
Retrieve customer details using get_customer, or create a new profile with create_customer, and modify existing data with update_customer.
List current tickets with list_tickets, get full details with get_ticket, or change a ticket's status using update_ticket.
Send replies to customers using create_message, or add private internal notes for team visibility.
List and retrieve all messages within a ticket using list_messages to build context for replies.
List all agents in the workspace with list_users, or get details for a specific team member using get_user.
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Supported MCP Clients
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Gorgias MCP Server: 12 Tools for Support Ops
Use these 12 tools to manage customer data, track ticket status, and send messages directly from your AI agent.
019d75a9create customer
Creates a new customer profile in Gorgias.
019d75a9create message
Adds a reply or an internal note to a specific support ticket.
019d75a9create ticket
Starts a brand new support ticket in Gorgias.
019d75a9get customer
Retrieves all details for a specific customer using their ID or email.
019d75a9get ticket
Gets the full details, including status and history, for a specific support ticket.
019d75a9get user
Retrieves the details and roles of a specific agent or team user.
019d75a9list customers
Searches and lists multiple customer profiles based on criteria like email or name.
019d75a9list messages
Retrieves a list of all messages posted within a given support ticket.
019d75a9list tickets
Lists all current support tickets, allowing filtering by status or date range.
019d75a9list users
Lists all active agents and users within the workspace.
019d75a9update customer
Modifies specific data points on an existing customer profile.
019d75a9update ticket
Changes the status or assignee of an existing support ticket.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on every call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with Gorgias, then connect any of our 4,700+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 4,700+ others, all in one place
- Add new capabilities to your AI anytime you want
- Every connection is secured and compliant automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
What you can do with this MCP connector
The Gorgias MCP Server connects your AI agent right into your helpdesk. You can monitor ticket queues, draft replies, and manage customer profiles using natural conversation. You can list open tickets, update statuses, and search customer history without ever leaving your chat window. You're gonna love this.
Find and update customer records. You can get all the details for a specific customer using get_customer, or search for multiple profiles using list_customers by email or name. If you need a new record, create_customer builds a profile for you. You can also change any data on an existing profile with update_customer.
Handle the ticket lifecycle. You can list all current tickets with list_tickets, or get the full details, including status and history, for one specific ticket using get_ticket. When a ticket needs a status change, update_ticket handles it. You'll never lose track of anything again.
Communicate with customers and teams. You can send replies straight to customers using create_message, or drop private internal notes for your team to see. You can draft a reply and send it in one go.
Review conversation history. You can list and get every message posted within a ticket using list_messages to build context for your responses.
Manage internal user data. You can list all agents in the workspace with list_users, or get specific details for a team member using get_user.
How Gorgias MCP Works
- 1 Subscribe to the Gorgias MCP Server and provide your Gorgias Subdomain, Email, and REST API Key.
- 2 Your AI client authenticates and connects to the server's API endpoint.
- 3 You issue a command in natural language (e.g., 'Show me John Doe's tickets'). The agent uses the appropriate tool (
list_ticketsorget_customer) and returns the data.
The bottom line is you talk to your AI client, and it handles the API calls to Gorgias, giving you the support data you need without leaving your chat.
Who Is Gorgias MCP For?
This is for the Support Agent stuck in a cycle of clicking through dashboards. It’s for the Customer Success Manager who needs to check high-priority ticket status before a call. It’s for the E-commerce Manager who needs a quick history lookup before making a sales pitch. Basically, anyone whose job requires context switching between support tools.
Summarizes long ticket threads (20+ messages) and drafts a professional reply without reading every message manually.
Checks the status of priority tickets and adds internal notes to guide the support team before communicating with the customer.
Looks up a customer's full support history by email before reaching out for a sales call, using get_customer.
What Changes When You Connect
- Draft replies instantly. You can use
create_messageto draft and send responses directly to customers, or use it to add private internal notes for your team, without leaving your agent interface. - Eliminate context switching. Instead of navigating to a ticket, then the customer profile, and then drafting a reply, your AI agent handles the full flow, using
get_customerandcreate_messagein one go. - Never miss a ticket status. Use
list_ticketsto see all open tickets andget_ticketto pull up specific conversation histories, letting you triage the queue instantly. - Quickly check customer history. Need to know if a customer has paid before making a call? Run
list_customersorget_customerto pull up their full support history first. - Update everything in place. Changing a ticket status or updating a customer's address used to take three clicks. Now, use
update_ticketorupdate_customerand it's done in a single command.
Real-World Use Cases
Handling a complex refund request
A customer opens a ticket asking for a refund. You ask your agent: 'Show me the ticket details and the customer profile for john@example.com.' The agent uses get_ticket and get_customer. You see the purchase date and the customer's history, then use create_message to confirm the refund process.
Onboarding a new team member
A new agent needs to know the team structure. They ask the agent to 'list all agents and their roles.' The agent runs list_users and get_user, giving the new hire the necessary context without opening the Gorgias dashboard.
Triage during peak season
It's 3 PM and 50 tickets are open. Instead of opening 50 tabs, you ask the agent to 'list the 10 most critical open tickets.' The agent runs list_tickets, letting you prioritize the queue and immediately jump into the highest-priority items.
Preparing for a sales call
You are calling a customer who hasn't bought in six months. Before dialing, you ask the agent to 'check the support history for jane@example.com.' The agent runs list_customers and get_customer, giving you specific pain points to mention on the call.
The Tradeoffs
Manual context gathering
Opening the Gorgias dashboard, finding the customer by email, switching to the ticket, reading the thread, and then opening a separate note area to summarize it. This takes 4-5 minutes of clicking and copying.
→
Just ask your agent: 'Summarize the last 20 messages on ticket #123 and draft a response about the refund policy.' The agent handles the context gathering (list_messages, get_ticket) and the writing (create_message) in one prompt.
Stale data updates
Updating a customer's phone number in the web portal, but forgetting to update their status in a separate internal CRM, leading to mismatched records.
→
Use update_customer to ensure the record is current. If you also need to notify the team, follow up with create_message to add an internal note referencing the change.
Missing ticket status updates
Solving a customer's issue and leaving the ticket marked 'Open' because you forgot to change the status manually.
→
After resolving the issue, use update_ticket to change the status to 'Closed' and run create_message to mark the ticket as resolved for the customer record.
When It Fits, When It Doesn't
Use this server if your team’s workflow involves frequent context switching between customer records, ticket queues, and internal notes. You need to draft replies or change statuses based on real-time data.
Don't use it if your only goal is to view static reports (use Gorgias' built-in analytics) or if your process is purely internal and doesn't involve customer records. If you only need to search for users, list_users works, but for any action involving messages or tickets, this server is necessary.
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gorgias. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This server provides 12 capabilities that interface natively with Claude, ChatGPT, Cursor, and any MCP client. No middleware. No custom integration required.
Available Capabilities
Juggling tabs to find a customer's full history is a massive waste of time.
Right now, if a customer calls with a problem, you jump to Gorgias. You search by email. You open the ticket. Then you scroll through the thread to find the last payment confirmation. You copy that info into your notes, and then you write your reply in a separate window. It's a multi-step, copy-paste nightmare.
With the Gorgias MCP Server, you just tell your AI agent: 'What's the history for this customer?' It runs the necessary tools (`list_customers`, `get_ticket`, `list_messages`), pulls the data, and hands you a single, summarized context block. You write the reply right there, instantly.
Gorgias MCP Server: Update tickets and profiles in natural language.
Manual updates mean jumping between the ticket view and the customer profile view. You have to change the ticket status, then open the customer card, and update the phone number. These actions are separate, requiring multiple clicks.
The agent handles the sequence. You tell it: 'Close ticket #123 and update the customer phone number.' It executes both `update_ticket` and `update_customer`—the whole sequence—without you needing to know which API calls are running.
Common Questions About Gorgias MCP
How do I use the create_customer tool with Gorgias MCP Server? +
You tell the agent to create the profile, providing the necessary details like name and email. The agent calls create_customer and handles the record creation in Gorgias.
Can Gorgias MCP Server draft messages for existing tickets? +
Yes. You ask the agent to draft a reply for a ticket, and it uses create_message to post the message directly to the correct ticket thread.
What is the difference between list_tickets and list_messages in Gorgias MCP Server? +
list_tickets shows a summary of all open support cases. list_messages is for drilling down, showing every single message posted inside one specific ticket.
Can I update a customer profile using the update_customer tool? +
Yes. You provide the customer ID and the fields you want to change (e.g., phone number or address). The agent then runs update_customer to save those changes.
Is Gorgias MCP Server only for e-commerce support? +
No. While it's excellent for e-commerce support, it manages general customer support tasks like ticketing, messaging, and user profiles, regardless of your industry.
How do I use the get_ticket tool to find a specific ticket's history? +
You provide the ticket ID. The tool returns all associated messages and the ticket status. This lets your agent summarize long threads instantly, so you don't have to read through every message manually.
What is the purpose of the list_users tool in Gorgias MCP Server? +
It lists all agents and users in your workspace. You can use this to check who is currently active or get details on a specific team member for internal coordination.
Can I modify a ticket's status using the update_ticket tool? +
Yes, you update the ticket status and any other required fields. This is critical for workflow automation, letting your agent move tickets from 'Open' to 'Pending' or 'Closed' directly.
Can I add an internal note to a ticket instead of replying to the customer? +
Yes! When using the create_message tool, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.
How do I find a customer's recent tickets? +
First, use list_customers with their email address to find their Customer ID. Then, you can use list_tickets or ask the AI to summarize their interaction history.
Can the AI resolve tickets for me? +
Yes. The agent can use the update_ticket tool to change the status of a ticket to 'closed' once an issue is verified as resolved.
Use it with your favorite AI tools
Connect this server to Cursor, Claude, VS Code, and more.
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