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Gorgias MCP Server

Name: Gorgias
Availability: InStock
Author: Vinkius

gorgias.com

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Manage your customer support tickets, messages, and user profiles via AI.

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What is the Gorgias MCP Server?

The Gorgias MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Gorgias via 12 tools. Manage your customer support tickets, messages, and user profiles via AI. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.

Built-in capabilities (12)

create_customercreate_messagecreate_ticketget_customerget_ticketget_userlist_customerslist_messageslist_ticketslist_usersupdate_customerupdate_ticket

Tools for your AI Agents to operate Gorgias

Ask your AI agent "Show me the 5 most recent open tickets." and get the answer without opening a single dashboard. With 12 tools connected to real Gorgias data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.

Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.

Why teams choose Vinkius

One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.

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Gorgias MCP Server capabilities

12 tools

create_customer

Create a new customer profile

create_message

Add a message (reply or internal note) to a ticket

create_ticket

Create a new ticket

get_customer

Get details for a specific customer

get_ticket

Get details of a specific ticket

get_user

Get details for a specific agent/user

list_customers

List or search customers

list_messages

List messages within a ticket

list_tickets

List support tickets

list_users

List agents/users in the workspace

update_customer

Update a customer profile

update_ticket

Update an existing ticket

What the Gorgias MCP Server unlocks

Connect your Gorgias helpdesk to your AI agent and streamline your customer support operations. Use natural language to monitor ticket queues, draft replies, and manage customer profiles without switching tabs.

What you can do

Ticket Management — List open tickets, retrieve specific conversation histories, and update ticket statuses
Customer Communication — Draft and send replies to customers or add internal notes for your team
Customer Profiles — Search for customers by email, retrieve their details, or create new profiles on the fly
Team Monitoring — List active agents and retrieve user details for internal coordination

How it works

1. Subscribe to this server
2. Enter your Gorgias Subdomain, Email, and REST API Key
3. Start managing your support desk from Claude, Cursor, or any MCP-compatible client

Your AI agent acts as a junior support representative, capable of summarizing long ticket threads and drafting professional responses.

Who is this for?

Support Agents — quickly summarize a 20-message thread and draft a reply without reading the entire history manually
Customer Success Managers — check the status of high-priority tickets and add internal notes to guide the support team
E-commerce Managers — quickly look up a customer's support history before reaching out for a sales call

Frequently asked questions about the Gorgias MCP Server

Can I add an internal note to a ticket instead of replying to the customer?

Yes! When using the create_message tool, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.

How do I find a customer's recent tickets?

First, use list_customers with their email address to find their Customer ID. Then, you can use list_tickets or ask the AI to summarize their interaction history.