Loop MCP. Track returns, analyze sentiment, and manage feedback loops.

You connect Loop to your AI client and manage every corner of your e-commerce lifecycle—from initial customer feedback through product returns and refunds. Your agent uses these tools so you don't gotta jump between dashboards just to figure out what went wrong or how much money is owed. It pulls actionable data, analyzes sentiment, tracks specific product issues, and lets you document findings right inside the conversation.

Customer Feedback Analysis

You can pull a list of all customer submissions using list_feedback, letting you filter those records by date range or even by where they came from. To see every channel that feeds data into the system—like chat widgets or survey forms—you run list_feedback_sources. You'll find recurring complaints and topics instantly when you use list_feedback_themes, which groups feedback submissions by common issues, for instance, 'sizing issues' or 'missing parts.' Need to know what people think overall? Running get_sentiment_metrics gives you the high-level numbers, like NPS and CSAT scores.

When you need the full story on a single piece of input, get_feedback_details retrieves all available data points for that item—the text, its original source, and all associated metadata.

Issue Tracking & Project Management

When things break, your agent handles it. You can pull a list of every open or closed developer ticket generated from feedback using list_dev_tickets. If you need the complete context for one specific bug report, get_ticket_details fetches everything—the status, who owns the ticket, and its entire history. To keep your operations organized, you'll also find list_projects, which retrieves a list of active projects within the Loop system, giving you scope context when dealing with a particular issue.

Operational Documentation & Context

When an agent identifies something critical during a review, it can attach private notes directly to that feedback record using add_internal_note. This keeps your team visible on key records for follow-up. For basic account verification or context checks, get_me pulls essential user information. You'll also find the ability to list all active projects within the Loop system via list_projects, which helps keep you grounded in the current scope of work.

Running Returns and Refunds

Your agent tracks return requests by status or reason code, handling the entire process from initial report through final resolution. It monitors your refund flow, letting you track all refunds, checking both the amount claimed and the current processing status for every single claim. When an exchange is needed, it even manages new order creation to make sure the replacement gets processed correctly.