Meituan Waimai MCP. Manage order status, refunds, and menus from conversation.

Meituan Waimai connects your restaurant ops straight into your AI client. Instead of logging into some bloated merchant dashboard, you manage everything—from confirming an order to adjusting how much stock you have on hand—all through conversation. This server is built for multi-location operators who need real-time control over the shop floor without leaving their chat window.

When you run into complex, multi-step tasks that used to require manual clicks and jumping between different systems, this tool gives your agent the ability to handle it all in sequence. You'll be able to manage the entire food delivery lifecycle through conversation alone.

Managing Order Flow

You can get a bird’s eye view of what’s happening with get_order_list, which lets you pull up multiple orders for your location and filter them by status, whether they're pending or already delivered. When a new order comes in, use confirm_order to change its status from pending to confirmed; this kicks off the prep work for your kitchen team.

If an order gets stuck or needs attention, you can grab all the specifics on a single job using get_order_detail, which pulls up everything like customer notes and item contents based on the correct order ID. You've got options if things go south; you can use cancel_order to shut down a specific delivery, but you gotta provide a mandatory reason why.

Once the food is out the door, you mark it as delivering using mark_delivering, and you can even optionally add rider tracking details so the customer knows exactly where their food is. When everything is done, use complete_order to mark the order as finished—that signals the customer got the food and triggers payment settlement.

Handling Money and Disputes

When customers complain or something goes wrong financially, you manage it all with handle_refund. This tool lets you review a refund claim and either approve it or reject it; in either case, you gotta provide a mandatory reason for your decision so the records are clean.

Running Inventory and Menu Control

You don't have to guess what sells. You can pull your entire menu catalog using list_menus, which shows item names, current prices, and—most importantly—your real-time stock levels. If you run low on something, use update_stock right away; this adjusts the quantity of a specific menu item, letting you mark it as sold out or restock inventory instantly so customers can't order what you don't have.

You'll also find that when you need general info about your business—like operational hours or delivery coverage for a location—you use get_restaurant_info, just by providing the specific POI ID.

This gives you total control, letting your agent handle the whole operation without needing to switch between tabs.