PagerDuty MCP Server
Manage incidents, services, on-call schedules, and escalation policies via PagerDuty — trigger, acknowledge, and resolve alerts from any AI agent.
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What is the PagerDuty MCP Server?
The PagerDuty MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to PagerDuty via 11 tools. Manage incidents, services, on-call schedules, and escalation policies via PagerDuty — trigger, acknowledge, and resolve alerts from any AI agent. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.
Built-in capabilities (11)
Tools for your AI Agents to operate PagerDuty
Ask your AI agent "Show me all triggered incidents right now." and get the answer without opening a single dashboard. With 11 tools connected to real PagerDuty data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.
Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.
Why teams choose Vinkius
One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.
Build your own MCP Server with our secure development framework →Vinkius works with every AI agent you already use
…and any MCP-compatible client
PagerDuty MCP Server capabilities
11 toolsRequires the From header email (your PagerDuty user email), service ID, and incident title. Create a new incident on a service
Get detailed information about a specific incident
Get detailed configuration of a specific service
Get detailed information about a specific user
List all escalation policies
Optionally filter by status: triggered, acknowledged, resolved. List incidents across all services
List who is currently on-call across all schedules
List all on-call schedules
List all monitored services
List all users in the PagerDuty account
Use to acknowledge, resolve, or reassign incidents programatically. Update an incident status (acknowledge, resolve, escalate)
What the PagerDuty MCP Server unlocks
Connect your PagerDuty account to any AI agent and take full control of incident management operations through natural conversation.
What you can do
- Incident Management — List, create, acknowledge, and resolve incidents across all services
- Service Monitoring — Browse all monitored services and inspect their configurations, integrations, and health status
- User Management — List all team members, view individual profiles, contact methods, and notification rules
- On-Call Visibility — See who is currently on-call across all schedules and escalation levels in real-time
- Schedule Administration — Browse rotation schedules with their layers, handoff times, and coverage windows
- Escalation Policies — Inspect escalation chains to understand how incidents route through teams
How it works
1. Subscribe to this server
2. Enter your PagerDuty REST API Key from Configuration > API Access
3. Start managing incidents from Claude, Cursor, or any MCP-compatible client
Who is this for?
- SRE Engineers — quickly triage and resolve incidents without leaving your IDE
- Engineering Managers — get instant visibility into active incidents and on-call coverage
- DevOps Teams — automate incident workflows and integrate PagerDuty into AI-driven runbooks
Frequently asked questions about the PagerDuty MCP Server
Can I acknowledge and resolve incidents directly from my AI agent?
Yes! Use the update_incident tool with the incident ID and your PagerDuty email. Set status to acknowledged or resolved to change the incident state instantly without opening the PagerDuty dashboard.
How do I find out who is on-call right now?
Run the list_oncalls tool. It returns every user currently on-call across all schedules and escalation levels, showing their name, escalation policy, and coverage window.
Can I create incidents programmatically for testing or escalation?
Absolutely. Use create_incident with your PagerDuty email, the target service ID, a descriptive title, and optionally set urgency to high or low. The incident will immediately trigger according to the service's escalation policy.
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Connect PagerDuty with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
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GitHub Copilot in VS Code with Agent mode and MCP support.
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Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
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TypeScript toolkit for building AI-powered web applications.
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Python framework for orchestrating collaborative AI agent crews.
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Give your AI agents the power of PagerDuty MCP Server
Production-grade PagerDuty MCP Server. Verified, monitored, and maintained by Vinkius. Ready for your AI agents — connect and start using immediately.