Can my AI automatically find the latest messages for a specific support issue?

Yes! Use the `get_issue_messages` tool with the Issue ID. Your agent will respond with the complete metadata for the conversation thread, including sender details and timestamps in seconds.

How do I find my Pylon API Token?

Log in to your Pylon dashboard, navigate to **Settings** > **API** (or `app.getpylon.com/settings/api`), and you will find or generate your unique secret token there.

INSTANT PLUG AND PLAY

Pylon MCP Server for Google ADKGive Google ADK instant access to 11 tools to Create Issue, Get Account, Get Issue, and more

Name: Pylon
Availability: InStock
Author: Vinkius

Built by Vinkius GDPR 11 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Pylon as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Use with Your AI Agent

Ask AI about this App Connector for Google ADK

Open in ChatGPT Open in Claude Open in Perplexity

The Pylon app connector for Google ADK is a standout in the Industry Titans category — giving your AI agent 11 tools to work with, ready to go from day one.

Vinkius delivers Streamable HTTP and SSE to any MCP client

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="pylon_agent",
    instruction=(
        "You help users interact with Pylon "
        "using 11 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Pylon MCP Server

Connect your Pylon CRM (getpylon.com) account to any AI agent and take full control of your customer support and post-sales orchestration through natural conversation. Pylon provides a specialized platform for managing B2B relationships directly within shared channels like Slack and Microsoft Teams, and this integration allows you to retrieve issue metadata, manage account profiles, and search knowledge bases directly from your chat interface.

Google ADK natively supports Pylon as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 11 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Issue & Ticket Orchestration — List all managed support issues and retrieve detailed metadata, including creating new issues programmatically.
Account & Contact Control — Access and monitor your customer accounts and retrieve profile metadata via natural language to maintain a clear overview of your client base.
Conversation Intelligence — Retrieve and analyze message threads within specific issues to understand customer intent and provide synthesized summaries.
Knowledge Base Integration — Access and search through your organization's knowledge bases to find relevant documentation directly from the AI interface.
Operational Monitoring — Track organization-wide support health and manage custom field metadata using simple AI commands.

The Pylon MCP Server exposes 11 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 11 Pylon tools available for Google ADK

When Google ADK connects to Pylon through Vinkius, your AI agent gets direct access to every tool listed below — spanning b2b-support, shared-channels, issue-tracking, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.

create_issue

Pass data as a JSON string. Create a new issue

get_account

Get details for a specific customer account

get_issue

Get details for a specific support issue

get_issue_messages

Retrieve messages for an issue

list_accounts

List all customer accounts

list_articles

List knowledge base articles

list_issues

List all Pylon issues

list_knowledge_bases

List all knowledge bases

list_tags

List all available issue tags

reply_to_issue

Send a reply to an issue

update_issue

Update a support issue

Connect Pylon to Google ADK via MCP

Follow these steps to wire Pylon into Google ADK. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 11 tools from Pylon via MCP

Why Use Google ADK with the Pylon MCP Server

Google ADK provides unique advantages when paired with Pylon through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Pylon

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Pylon tools with BigQuery, Vertex AI, and Cloud Functions

Pylon + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Pylon MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Pylon and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Pylon tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Pylon regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Pylon

Example Prompts for Pylon in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Pylon immediately.

"List all open issues in my Pylon account."

"Show me all open support issues assigned to the engineering team sorted by priority."

"Reply to the Acme Corp API rate limiting issue with a status update and estimated resolution time."

Troubleshooting Pylon MCP Server with Google ADK

Common issues when connecting Pylon to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Pylon + Google ADK FAQ

Common questions about integrating Pylon MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.