Salesforce Service Cloud MCP Server for Claude Code 8 tools — connect in under 2 minutes
Claude Code is Anthropic's agentic CLI for terminal-first development. Add Salesforce Service Cloud as an MCP server in one command and Claude Code will discover every tool at runtime — ideal for automation pipelines, CI/CD integration, and headless workflows via the Vinkius.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
Vinkius Desktop App
The modern way to manage MCP Servers — no config files, no terminal commands. Install Salesforce Service Cloud and 2,500+ MCP Servers from a single visual interface.
# Your Vinkius token — get it at cloud.vinkius.com
claude mcp add salesforce-service-cloud --transport http "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Salesforce Service Cloud MCP Server
Connect Salesforce Service Cloud to any AI agent.
Claude Code registers Salesforce Service Cloud as an MCP server in a single terminal command. Once connected, Claude Code discovers all 8 tools at runtime and can call them headlessly — ideal for CI/CD pipelines, cron jobs, and automated workflows where Salesforce Service Cloud data drives decisions without human intervention.
What you can do
- Cases — Search, create, update, and filter by status or priority
- Comments — Read and add internal/public case comments
- Knowledge — Search published knowledge articles for instant answers
- Metrics — Aggregate case counts by status and priority
The Salesforce Service Cloud MCP Server exposes 8 tools through the Vinkius. Connect it to Claude Code in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Salesforce Service Cloud to Claude Code via MCP
Follow these steps to integrate the Salesforce Service Cloud MCP Server with Claude Code.
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
Add the MCP Server
Run the command above in your terminal
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
Start using Salesforce Service Cloud
Ask Claude: "Using Salesforce Service Cloud, show me..." — 8 tools are ready
Why Use Claude Code with the Salesforce Service Cloud MCP Server
Claude Code provides unique advantages when paired with Salesforce Service Cloud through the Model Context Protocol.
Single-command setup: `claude mcp add` registers the server instantly — no config files to edit or applications to restart
Terminal-native workflow means MCP tools integrate seamlessly into shell scripts, CI/CD pipelines, and automated DevOps tasks
Claude Code runs headlessly, enabling unattended batch processing using Salesforce Service Cloud tools in cron jobs or deployment scripts
Built by the same team that created the MCP protocol, ensuring first-class compatibility and the fastest adoption of new protocol features
Salesforce Service Cloud + Claude Code Use Cases
Practical scenarios where Claude Code combined with the Salesforce Service Cloud MCP Server delivers measurable value.
CI/CD integration: embed Salesforce Service Cloud tool calls in your deployment pipeline to validate configurations or fetch secrets before shipping
Headless batch processing: schedule Claude Code to query Salesforce Service Cloud nightly and generate reports without human intervention
Shell scripting: pipe Salesforce Service Cloud outputs into other CLI tools for data transformation, filtering, and aggregation
Infrastructure monitoring: run Claude Code in a cron job to query Salesforce Service Cloud status endpoints and alert on anomalies
Salesforce Service Cloud MCP Tools for Claude Code (8)
These 8 tools become available when you connect Salesforce Service Cloud to Claude Code via MCP:
sf_add_case_comment
Set isPublished to true if the comment should be visible to the customer (e.g., in a customer portal). Default is internal-only. Use to log agent responses, internal notes, or resolution steps on a support case. Add a comment to a Salesforce case — internal note or customer-visible response
sf_case_comments
Returns comment body, whether it is published (customer-visible), creator name, and creation date. Comments provide the full conversation history of a support case. Use to review case discussions or get context before responding. Get all comments (internal and customer-visible) on a specific Salesforce case for case history review
sf_case_metrics
Returns summary data: how many cases at each status × priority intersection. Perfect for support team dashboards, capacity planning, and identifying volume trends. Use when the user asks "how many open cases do we have?" or "what is the case breakdown by priority?" Get aggregate support case metrics — case counts grouped by status and priority for a team dashboard view
sf_cases_by_status
Returns cases sorted by priority then creation date. Use for support queue management: "how many new cases are there?", "show escalated cases", or for case workload analysis by status. Get all Salesforce cases at a specific status for queue analysis — New, Working, Escalated, or Closed
sf_create_case
Subject is required. Status defaults to "New". Priority: High, Medium, Low. Origin: Web, Phone, Email. Link to a customer via contactId and their company via accountId (both use 18-char Salesforce IDs). Cases track the complete lifecycle of a customer support issue. Create a new support case in Salesforce Service Cloud with subject, description, priority, origin, and linked contact/account
sf_search_cases
Returns case number, subject, status (New/Working/Escalated/Closed), priority (High/Medium/Low), origin channel (Web/Phone/Email), case owner, and description. Use when the user wants to find a specific support case, look up a case number, or review customer issues. Search Salesforce Service Cloud cases by subject or case number to find customer support issues
sf_search_knowledge
Returns article title, summary, URL, and article type. Salesforce Knowledge is the built-in KB for self-service and agent-assist. Use when the user asks for help articles, documented solutions, or wants to check if an issue has been addressed in the knowledge base. Search the Salesforce Knowledge Base for published articles to find documented solutions and answers
sf_update_case
Common operations: advance Status from "New" to "Working" to "Closed", escalate Priority to "High", or append to Description. Only specified fields change. Update a Salesforce case — change status, escalate priority, or add description to reflect case progress
Example Prompts for Salesforce Service Cloud in Claude Code
Ready-to-use prompts you can give your Claude Code agent to start working with Salesforce Service Cloud immediately.
"How many open P1 cases do we have?"
"Find a knowledge article about password reset"
"Create a high-priority case: Login page returning 500 error"
Troubleshooting Salesforce Service Cloud MCP Server with Claude Code
Common issues when connecting Salesforce Service Cloud to Claude Code through the Vinkius, and how to resolve them.
Command not found: claude
npm install -g @anthropic-ai/claude-codeConnection timeout
Salesforce Service Cloud + Claude Code FAQ
Common questions about integrating Salesforce Service Cloud MCP Server with Claude Code.
How do I add an MCP server to Claude Code?
claude mcp add --transport http "" in your terminal. Claude Code registers the server and discovers all tools immediately.Can Claude Code run MCP tools in headless mode?
How do I list all connected MCP servers?
claude mcp in your terminal to see all registered servers and their status, or type /mcp inside an active Claude Code session.Connect Salesforce Service Cloud with your favorite client
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Connect Salesforce Service Cloud to Claude Code
Get your token, paste the configuration, and start using 8 tools in under 2 minutes. No API key management needed.