How do I find my Udesk API Token?

Log in to your Udesk admin backend, go to [Admin] → [Settings] → [Validation Info], and you will find your Open API Token there. Ensure you have administrator privileges.

Can I see ticket reply histories through this server?

Yes. Use the `get_ticket_replies` tool with a specific ticket ID to retrieve the entire historical chain of comments and messages for that incident.

Is it possible to list support agents and their groups?

Yes! You can use the `list_agents` and `list_groups` tools to see all members of your support organization and how they are structured into functional teams.

Udesk / 沃丰科技 MCP Server for Google ADK 10 tools — connect in under 2 minutes

Name: Udesk / 沃丰科技
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 10 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Udesk / 沃丰科技 as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="udesk_agent",
    instruction=(
        "You help users interact with Udesk / 沃丰科技 "
        "using 10 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Udesk / 沃丰科技 MCP Server

Empower your AI agent to orchestrate your customer service operations with Udesk, the premier helpdesk platform in China. By connecting Udesk to your agent, you transform complex ticket management, customer profile auditing, and knowledge base retrieval into a natural conversation. Your agent can instantly list support tickets, retrieve detailed customer information, browse knowledge base articles, and even monitor agent activity without you ever needing to navigate the comprehensive web portal. Whether you are troubleshooting high-priority issues or coordinating support teams, your agent acts as a real-time service assistant, keeping your data accurate and your customers satisfied.

Google ADK natively supports Udesk / 沃丰科技 as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 10 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Ticket Orchestration — List all support tickets and retrieve detailed subject and content metadata.
Customer Profile Control — Browse helpdesk customers and retrieve detailed contact and organization information.
Agent Management — List all support agents and identify functional groups within the service team.
Knowledge Retrieval — Browse and retrieve articles from the internal knowledge base to accelerate resolution.
Activity Auditing — Retrieve historical reply chains for tickets to monitor service quality.

The Udesk / 沃丰科技 MCP Server exposes 10 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Udesk / 沃丰科技 to Google ADK via MCP

Follow these steps to integrate the Udesk / 沃丰科技 MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 10 tools from Udesk / 沃丰科技 via MCP

Why Use Google ADK with the Udesk / 沃丰科技 MCP Server

Google ADK provides unique advantages when paired with Udesk / 沃丰科技 through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Udesk / 沃丰科技

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Udesk / 沃丰科技 tools with BigQuery, Vertex AI, and Cloud Functions

Udesk / 沃丰科技 + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Udesk / 沃丰科技 MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Udesk / 沃丰科技 and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Udesk / 沃丰科技 tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Udesk / 沃丰科技 regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Udesk / 沃丰科技

Udesk / 沃丰科技 MCP Tools for Google ADK (10)

These 10 tools become available when you connect Udesk / 沃丰科技 to Google ADK via MCP:

create_ticket

Create a new ticket

get_customer

Get customer details

get_organization

Get organization details

get_ticket

Get ticket details

get_ticket_replies

Get ticket reply history

list_agents

List support agents

list_articles

List knowledge base articles

list_customers

List helpdesk customers

list_groups

List agent groups

list_tickets

List helpdesk tickets

Example Prompts for Udesk / 沃丰科技 in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Udesk / 沃丰科技 immediately.

"List all active helpdesk tickets."

"Show me the details for customer 'mario@example.com'."

"Check the knowledge base for articles about 'Refund Policy'."

Troubleshooting Udesk / 沃丰科技 MCP Server with Google ADK

Common issues when connecting Udesk / 沃丰科技 to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Udesk / 沃丰科技 + Google ADK FAQ

Common questions about integrating Udesk / 沃丰科技 MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.