VTEX Orders MCP. Manage every step of the fulfillment process with conversation.
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VTEX Orders connects your entire order lifecycle—lookup, tracking, status updates, invoicing, and cancellation—to any AI agent. Your agent handles complex e-commerce tasks by talking to VTEX directly, eliminating the need to navigate multiple admin dashboards or copy/paste IDs.
What your AI agents can do
Cancel order
Cancels a specific order ID, logging the reason and automatically triggering the payment refund process.
Get order
Retrieves all primary details for one order ID: customer info, items, total price, and current status.
Get tracking info
Gets the carrier name, tracking number, and URL for a specific shipped package associated with an order.
Retrieves all data points for one specific order ID, including items, customer info, payment method, and current status.
Searches through your entire order queue by criteria like 'ready-for-handling' or date range, returning paginated results.
Changes an order’s state within VTEX (e.g., from 'awaiting payment' to 'handling'), logging the change in the system.
Pulls the carrier name, tracking number, and web URL for any shipped order package.
Applies tax invoice numbers (NF-e) and tracking IDs to an order in a single operation, marking it as fully invoiced.
Cancels an order by ID and automatically initiates the refund process based on your store's payment gateway settings.
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VTEX Orders MCP Server: 6 Tools for Order Management
Use these six tools to search, retrieve details, update status, handle tracking info, register invoices, or cancel any order on your VTEX store.
019d761dcancel order
Cancels a specific order ID, logging the reason and automatically triggering the payment refund process.
019d761dget order
Retrieves all primary details for one order ID: customer info, items, total price, and current status.
019d761dget tracking info
Gets the carrier name, tracking number, and URL for a specific shipped package associated with an order.
019d761dregister invoice
Attaches necessary tax invoice numbers (NF-e) and tracking IDs to an order, finalizing its status.
019d761dsearch orders
Finds multiple orders by filtering criteria or pagination, useful for checking queues of a specific status.
019d761dupdate order status
Changes the internal fulfillment status of an order (e.g., 'ready-for-handling' to 'handling').
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- Works with Claude, ChatGPT, Cursor, and more
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What you can do with this MCP connector
This server hooks your whole VTEX Orders system up to your AI client, letting it manage every damn step of an order's life through plain conversation. Your agent handles complex e-commerce tasks by talking directly to VTEX, meaning you don't gotta jump between admin dashboards or copy/paste IDs all day long.
Getting Order Info
You can get full order details for a single ID using get_order, grabbing every piece of data: the customer info, item list, total price, payment method, and current status. If you need to check more than one order, use search_orders to search and filter multiple orders. You can run searches across your entire queue by criteria or simply using pagination, which is perfect for checking specific statuses like 'ready-for-handling'.
Moving the Order Along
You'll advance the fulfillment status by changing an order's internal state within VTEX. For example, you can change it from 'awaiting payment' to 'handling' using update_order_status, logging that move right in the system.
Shipping and Invoicing
When things ship out, your agent pulls get shipment tracking details. It gets the carrier name, the actual tracking number, and a direct web URL for any package associated with an order using get_tracking_info. Once you're done with the paperwork, you can finalize orders with invoices by attaching tax invoice numbers (NF-e) and tracking IDs to an order in one operation using register_invoice, which marks it as fully invoiced.
Handling Issues
If something goes south, your agent handles cleanup. You process a cancellation and refund when you call cancel_order with the specific order ID; this action immediately logs the reason and automatically triggers the payment refund based on your store's setup.
How VTEX Orders MCP Works
- 1 Subscribe to the VTEX Orders server and provide your required credentials (Account Name, App Key, App Token) in the Vinkius dashboard.
- 2 Ask your AI agent to perform a task: specify the action and the order ID. Example: 'Check status of v-12345' or 'Move v-67890 to handling'.
- 3 The agent executes the required tool calls, interacts with VTEX, and returns a plain text summary confirming the change, data retrieved, or error encountered.
The bottom line is that your AI client translates natural language requests into precise, multi-step API calls to manage VTEX orders without you ever leaving your chat window.
Who Is VTEX Orders MCP For?
This tool is essential for e-commerce fulfillment teams and customer support staff. If you spend time switching between the CRM, the inventory system, and the dedicated web admin just to check an order status or process a refund, this is for you. It gets your hands off repetitive clicks and puts data access directly into conversation.
Uses get_order and get_tracking_info during live chats to instantly give customers status updates or cancellation confirmations.
Runs bulk searches using search_orders and uses update_order_status to audit and advance large queues of orders efficiently.
Handles the final stages of shipping by calling register_invoice and confirming that all documentation is attached before marking an order as complete.
What Changes When You Connect
- You can instantly check order status and details using
get_order. No more navigating to specific order pages—just ask your agent, and you get the full JSON payload summary immediately. - Stop manual data entry. When an order ships, use
register_invoiceto attach tracking numbers and tax invoices in one single command, moving the item straight to 'Invoiced' status. - Handle high volume with
search_orders. Instead of filtering a massive spreadsheet, you ask for all orders that are 'ready-for-handling', and your agent pulls the list directly. - Quickly manage cancellations. If a customer changes their mind, calling
cancel_orderhandles the reason logging and refund initiation automatically—you just need to provide the order ID. - Avoid status bottlenecks. Use
update_order_statusto move orders through your internal pipeline (e.g., 'handling' -> 'shipped') without needing administrative web access.
Real-World Use Cases
Handling a customer refund request
A support agent receives a call for order v-987654. Instead of asking the customer to email screenshots, the agent uses get_order to verify payment details and then runs cancel_order(v-987654) to cancel it and initiate the refund immediately through their AI client.
Auditing a shipment batch
The Ops team needs to know which orders are ready for shipping. They ask the agent to run search_orders filtered by 'ready-for-handling'. The agent returns a paginated list of IDs, allowing the team to then use get_tracking_info on each one.
Completing fulfillment documentation
The warehouse manager has packed 50 orders. To finalize them, they ask the agent to run a batch process: first, confirm the status with get_order, and then call register_invoice using the collected tracking numbers for all of them.
Diagnosing an order bottleneck
A manager notices several orders are stuck at 'pending'. They use search_orders to pull those specific IDs, then ask the agent to run get_order on each one to see if there's a missing document or payment issue.
The Tradeoffs
Updating status without checking details
Telling the agent: "Move all orders to 'handling'" (This is too vague and risks updating every order in your system, or failing because it lacks specific IDs.)
→
First, use search_orders with a filter like status='ready-for-handling'. Then, confirm the list of IDs. Finally, call update_order_status(id, 'handling') for each ID individually.
Retrieving details, then tracking
Asking: "Give me order v-12345's status, and separately give me its tracking info." (This requires two separate calls and might miss the direct link between the tools.)
→
Ask one consolidated question: "What is the current status and tracking information for order v-12345?" The agent knows to call both get_order and get_tracking_info sequentially.
Assuming automatic invoicing
Simply asking: "The package shipped, update the order." (This is insufficient because 'shipped' doesn't automatically generate a tax invoice or tracking number.)
→
You must explicitly provide the final data. Tell the agent: "Register invoice for v-12345 with NF-e [number] and tracking [number]." This triggers register_invoice.
When It Fits, When It Doesn't
Use this server if your core workflow revolves around managing an order's state change, from initial lookup to final invoice registration. You need the agent to act as a full-time fulfillment clerk who lives inside your chat window.
Don't use it if you only need simple read access (like checking product availability). For that, a dedicated inventory API is better. Also, don't rely on this for generating reports; while search_orders gives data, export tools or BI systems are needed to build charts and dashboards.
Always remember the sequence: If you plan to change the status (update_order_status) or cancel an order (cancel_order), always start by verifying its current state using get_order. This prevents race conditions and ensures the operation succeeds.
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by VTEX. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This server provides 6 capabilities that interface natively with Claude, ChatGPT, Cursor, and any MCP client. No middleware. No custom integration required.
Available Capabilities
Checking on orders shouldn't require five browser tabs.
Right now, checking an order means logging into VTEX Admin. You jump to the Order Dashboard, find the ID, click it, check the status tab, then maybe open another section just for tracking numbers, and finally copy/paste everything into your CRM or ticketing system.
With this MCP server, you just tell your agent: 'What's happening with order v-12345?' Your AI client hits all the necessary endpoints (`get_order`, `get_tracking_info`) in the background and gives you one clean summary. It’s instant.
VTEX Orders MCP Server: Complete order lifecycle management.
The biggest time sink is the handoff between systems—the moment you have to copy a tracking ID from VTEX and paste it into your logistics spreadsheet. That manual step always introduces errors, especially when dealing with invoices.
This server eliminates that friction point entirely. Your agent handles the entire sequence: status check, invoice registration (`register_invoice`), and final confirmation—all in one conversation turn.
Common Questions About VTEX Orders MCP
How do I get my VTEX API credentials? +
Log in to your VTEX Admin, go to Account Settings → Application Keys, and create a new App Key. You'll receive an App Key and App Token pair. You also need your Account Name (the subdomain you use to access the VTEX Admin, e.g., 'mystore'). Ensure the key has OMS read/write permissions. No code, no SDK — just connect and go.
Can my agent register an invoice and tracking number at the same time? +
Yes! The 'register_invoice' tool accepts the invoice number and an optional tracking number in one call. Once submitted, the order automatically moves to 'Invoiced' status — eliminating the manual step of navigating to the VTEX Admin, opening the order detail, and filling each field separately.
How does the agent handle order cancellations with refunds? +
Just tell your agent to cancel the order. It uses the 'cancel_order' tool with an optional reason (so your team has an audit trail). VTEX then handles the refund automatically based on the payment method. No tab-switching, no admin navigation — your support team resolves it in one conversation.
Can I monitor fulfillment status across hundreds of orders? +
Absolutely. The 'search_orders' tool supports status filters and pagination, so your agent can scan the entire order queue — for example, listing all orders stuck in 'ready-for-handling' to identify fulfillment delays. Perfect for operations teams managing high-volume VTEX stores with multiple sellers.
If I use the `get_order` tool with an invalid or non-existent Order ID, what response does my agent get? +
The agent returns a clear, structured error message. This tells you immediately that the specific order ID could not be found in the VTEX system. You don't get vague errors; you get actionable data showing exactly which part of the request failed.
When I run `search_orders` across a very large number of records, how does the agent handle pagination and performance? +
The tool handles large result sets using built-in pagination mechanisms. Instead of overwhelming your client, it delivers results in manageable chunks. You can continue iterating through pages until you hit the total count.
Is there a dependency check when I use `update_order_status`? For example, if an order isn't invoiced yet. +
The tool validates status transitions against VTEX rules. If an order needs to pass through 'Invoiced' before it can move to 'Shipped', the system will flag that dependency failure for your agent to see.
When I run `cancel_order`, does the cancellation process account for item-level inventory changes or just the payment refund? +
It manages the financial and status components of the order. The tool initiates the automatic refund based on the original payment method, but it won't manage physical inventory counts; you handle those separate from the API call.
Use it with your favorite AI tools
Connect this server to Cursor, Claude, VS Code, and more.
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