Can I search for tickets with specific tags through the agent?

Yes. The `search_tickets` tool supports the full Zendesk advanced search syntax. You can search by tags, status, type, and more (e.g., `tags:billing status:pending`), making it easy to perform complex filtering via chat.

How do I see the latest comments on a specific support ticket?

You can use the `get_ticket_details` tool. Provide the unique numeric ticket ID, and your agent will return the full metadata, including the ticket description and the most recent public or internal comments.

Is it possible to see all my available support macros via chat?

Absolutely. Use the `list_available_macros` tool to retrieve a list of all active support macros (canned responses) configured in your Zendesk account, helping you verify your team's standard reply templates.

Zendesk MCP Server for Google ADK 9 tools — connect in under 2 minutes

Name: Zendesk
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 9 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Zendesk as an MCP tool provider through the Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token — get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="zendesk_agent",
    instruction=(
        "You help users interact with Zendesk "
        "using 9 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

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IAMAccess control

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Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Zendesk MCP Server

Connect your Zendesk account to any AI agent and manage your customer service infrastructure through natural conversation.

Google ADK natively supports Zendesk as an MCP tool provider — declare the Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 9 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Ticket Monitoring — List all active support tickets and retrieve comprehensive details including subject, description, priority, and internal comments
Advanced Filtering — Search for tickets using the full Zendesk search syntax (e.g., 'type:ticket status:open tags:escalation') for complex audits
User Discovery — List and browse all users (customers and agents), and retrieve deep profile details including contact info and organization membership
Team Organization — List support groups and organizations to understand team structures and retrieve IDs for ticket assignment
Workflow Governance — Browse available support macros (templates) and system views to verify your support team's operational processes
Customer Insights — Retrieve full metadata for organization records to see linked users and high-level account properties
Deep Discovery — Quickly find unique ticket, user, group, and macro IDs required for automated support workflows

The Zendesk MCP Server exposes 9 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Zendesk to Google ADK via MCP

Follow these steps to integrate the Zendesk MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 9 tools from Zendesk via MCP

Why Use Google ADK with the Zendesk MCP Server

Google ADK provides unique advantages when paired with Zendesk through the Model Context Protocol.

Google ADK natively supports MCP tool servers — declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Zendesk

Production-ready features like session management, evaluation, and deployment come built-in — not bolted on

Seamless integration with Google Cloud services means you can combine Zendesk tools with BigQuery, Vertex AI, and Cloud Functions

Zendesk + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Zendesk MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Zendesk and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Zendesk tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Zendesk regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Zendesk

Zendesk MCP Tools for Google ADK (9)

These 9 tools become available when you connect Zendesk to Google ADK via MCP:

get_ticket

Retrieves comprehensive details for a specific support ticket

get_user

Retrieves details for a specific Zendesk user

list_groups

Lists all support agent groups

list_macros

Lists all available support macros (canned responses)

list_organizations

Lists all organizations defined in Zendesk

list_tickets

Lists all support tickets in the Zendesk account

list_users

Lists all users (customers and agents) in the Zendesk account

list_views

g. "Unassigned tickets") and their IDs. Lists shared and personal ticket views

search_tickets

Syntax: "type:ticket status:open tags:escalation". Searches for tickets using the Zendesk search syntax

Example Prompts for Zendesk in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Zendesk immediately.

"List all open tickets in Zendesk."

"Search for tickets with the tag 'escalation' that are still pending."

"Show me the contact info for user ID '123456789'."

Troubleshooting Zendesk MCP Server with Google ADK

Common issues when connecting Zendesk to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Zendesk + Google ADK FAQ

Common questions about integrating Zendesk MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.