What is the difference between a Lead and a Contact in Zendesk Sell?

Leads represent potential interest but are not yet qualified. Contacts are qualified individuals or organizations that can be associated with sales deals.

Can I associate a deal with a contact via the agent?

Yes, when using the `create_sales_deal` tool, you must provide a `contact_id` to link the new opportunity to an existing person or company.

How do I update the status of an existing deal?

Use the `update_existing_deal` tool with the unique deal ID and a JSON object containing the new status (e.g., 'Won', 'Lost', or a specific pipeline stage).

Zendesk Sell MCP Server for Google ADK 11 tools — connect in under 2 minutes

Name: Zendesk Sell
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 11 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Zendesk Sell as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

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Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="zendesk_sell_agent",
    instruction=(
        "You help users interact with Zendesk Sell "
        "using 11 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

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IAMAccess control

EU AI ActCompliant

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Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Zendesk Sell MCP Server

Connect your Zendesk Sell (formerly Base CRM) account to any AI agent to automate your sales pipeline and customer management. This MCP server enables your agent to interact with leads, qualified contacts, and sales deals directly from natural language interfaces.

Google ADK natively supports Zendesk Sell as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 11 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Lead Management — List, retrieve, and create sales leads to capture potential customer interest
Contact Oversight — Manage qualified people and organizations, and retrieve their complete metadata profiles
Deal Tracking — Monitor sales opportunities, update their status, and manage the entire deal lifecycle
Pipeline Automation — Create and update sales records directly from your conversation to keep your CRM accurate
CRM Cleanup — Delete unnecessary leads, contacts, or deals via simple natural language commands

The Zendesk Sell MCP Server exposes 11 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Zendesk Sell to Google ADK via MCP

Follow these steps to integrate the Zendesk Sell MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 11 tools from Zendesk Sell via MCP

Why Use Google ADK with the Zendesk Sell MCP Server

Google ADK provides unique advantages when paired with Zendesk Sell through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Zendesk Sell

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Zendesk Sell tools with BigQuery, Vertex AI, and Cloud Functions

Zendesk Sell + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Zendesk Sell MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Zendesk Sell and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Zendesk Sell tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Zendesk Sell regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Zendesk Sell

Zendesk Sell MCP Tools for Google ADK (11)

These 11 tools become available when you connect Zendesk Sell to Google ADK via MCP:

create_new_lead

Requires last_name or organization_name. Create a new sales lead

create_sales_contact

Requires a JSON body with contact details. Create a new person or organization contact

create_sales_deal

Requires deal name and contact_id. Create a new sales opportunity (deal)

delete_sales_deal

Remove a deal from the account

get_deal_details

Get details for a specific sales deal

get_lead_details

Get details for a specific lead

get_sales_contact_details

Get details for a specific contact

list_sales_contacts

List all sales contacts (qualified prospects)

list_sales_deals

List all sales deals (opportunities)

list_sales_leads

List all sales leads

update_existing_deal

Update details for an existing deal

Example Prompts for Zendesk Sell in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Zendesk Sell immediately.

"List all active sales leads in my Zendesk Sell account."

"Create a new deal named 'Enterprise License' for contact ID '98765'."

"Update the status of deal '54321' to 'Won'."

Troubleshooting Zendesk Sell MCP Server with Google ADK

Common issues when connecting Zendesk Sell to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Zendesk Sell + Google ADK FAQ

Common questions about integrating Zendesk Sell MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.