What Zoho Desk plan do I need for this MCP server?

This MCP server works with any paid Zoho Desk plan (Standard, Professional, Enterprise). The free plan has limited API access. Ensure your organization has API enabled in admin settings.

Can this MCP server automate ticket routing and escalation?

Yes! AI agents can list tickets, filter by status/priority, update assignees, change departments, and add internal notes for escalation. Combined with workflow rules in Zoho Desk, you can build fully automated support pipelines.

Does this work with Zoho's multi-tenant organizations?

Absolutely. The MCP server requires an orgId parameter, so you can connect to any Zoho Desk organization you have access to. For multiple orgs, deploy separate MCP instances with different credentials.

Zoho Desk MCP Server for Google ADK 13 tools — connect in under 2 minutes

Name: Zoho Desk
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 13 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Zoho Desk as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="zoho_desk_agent",
    instruction=(
        "You help users interact with Zoho Desk "
        "using 13 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Zoho Desk MCP Server

What you can do

Transform your Zoho Desk into an AI-ready support powerhouse. Your agents can now autonomously:

Google ADK natively supports Zoho Desk as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 13 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

List and search tickets across all departments with keyword filters
Create, update, and assign tickets with proper priority and status management
Manage contacts and accounts for complete customer relationship context
Add public replies and internal notes for seamless team collaboration
Review departments and agents for optimal resource allocation
Track ticket lifecycle from Open to Closed with full audit history

The Zoho Desk MCP Server exposes 13 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Zoho Desk to Google ADK via MCP

Follow these steps to integrate the Zoho Desk MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 13 tools from Zoho Desk via MCP

Why Use Google ADK with the Zoho Desk MCP Server

Google ADK provides unique advantages when paired with Zoho Desk through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Zoho Desk

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Zoho Desk tools with BigQuery, Vertex AI, and Cloud Functions

Zoho Desk + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Zoho Desk MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Zoho Desk and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Zoho Desk tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Zoho Desk regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Zoho Desk

Zoho Desk MCP Tools for Google ADK (13)

These 13 tools become available when you connect Zoho Desk to Google ADK via MCP:

add_note

Notes are only visible to agents and not visible to customers. Use this for internal collaboration, escalation notes, or context that should not be shared with the customer. Requires a valid ticket ID. Add an internal note to a Zoho Desk ticket

add_reply

The reply is visible to the customer via email and in the customer portal. Commonly used by agents to respond to customer inquiries. The reply is sent as HTML format. Requires a valid ticket ID. Add a reply to a Zoho Desk ticket

create_contact

Requires firstName, lastName, and email. Optionally set phone, title, department, account association, and custom fields. Returns the created contact data including the new contact ID. Create a new contact in Zoho Desk

create_ticket

Requires at minimum a subject, contact ID, and department ID. Optionally set priority (Low, Medium, High, Urgent), status, classification, and custom fields. Returns the created ticket data including the new ticket ID. Create a new support ticket in Zoho Desk

get_contact

Use this to review customer details before interacting with their tickets. Get details of a specific Zoho Desk contact

get_ticket

Use this to review full ticket history before responding. Get details of a specific Zoho Desk ticket

list_accounts

Returns account name, industry, website, and associated contacts. Useful for B2B support to understand which company a contact belongs to. List accounts (organizations) in Zoho Desk

list_agents

Returns agent name, email, role, and availability status. Use this to find available agents for ticket assignment or escalation. Requires a valid department ID. List agents in a Zoho Desk department

list_contacts

Returns contact name, email, phone, and account association. Useful for customer lookup before creating tickets or reviewing customer history. List contacts (customers) in Zoho Desk

list_departments

Departments are used to categorize tickets and assign agents. Each department has a unique ID needed for ticket creation and agent listing. Use this first to get department IDs. List all departments in Zoho Desk

list_tickets

Useful for agents to review open, pending, or resolved tickets across all departments. Returns ticket ID, subject, status, priority, and assignee. List all support tickets in Zoho Desk

search_tickets

Searches subject, description, and custom fields. Use this to find tickets related to a specific topic, customer name, or product. Returns matching tickets with basic info. Search tickets in Zoho Desk by keyword

update_ticket

Commonly used to change ticket status from Open to Closed or to reassign to another agent. Only pass the fields you want to update. Update an existing Zoho Desk ticket

Example Prompts for Zoho Desk in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Zoho Desk immediately.

"List all open high-priority tickets from the Support department"

"Create a new ticket for john@example.com about billing issue with subject 'Payment Failed'"

"Add a public reply to ticket #12345 saying 'We are investigating your issue and will update you shortly'"

Troubleshooting Zoho Desk MCP Server with Google ADK

Common issues when connecting Zoho Desk to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Zoho Desk + Google ADK FAQ

Common questions about integrating Zoho Desk MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.