Bring Omnichannel Inbox
to AutoGen
Learn how to connect Trengo to AutoGen and start using 12 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
What is the Trengo MCP Server?
Connect your Trengo omnichannel inbox to any AI agent and simplify how you manage customer conversations, team collaboration, and support tickets through natural conversation.
What you can do
- Unified Inbox Management — List all tickets and conversations across WhatsApp, Email, and Chat in one place.
- Ticket Control — Create new support tickets, update statuses (OPEN, CLOSED, ASSIGNED), and manage assignments via AI.
- Omichannel Messaging — Send messages to customers or add internal team notes to any conversation.
- Contact & Channel Directory — List your customer database and verify all configured communication channels.
- Team Coordination — Query team member lists to understand availability and workload.
- Event Monitoring — List and create webhooks to track conversation events in real-time.
How it works
1. Subscribe to this server
2. Enter your Trengo API Token (found in your account profile or settings)
3. Start managing your unified inbox from Claude, Cursor, or any MCP-compatible client
Who is this for?
- Support Managers — quickly retrieve ticket histories and monitor team activity via simple AI commands.
- Customer Success Teams — respond to inquiries and update ticket statuses directly from the workspace.
- Operations Leads — coordinate communication channels and monitor webhook events via the AI assistant.
Built-in capabilities (12)
Create a new ticket
Create a new webhook
Get current user profile
Get ticket details
). List communication channels
List all contacts
List ticket messages
List team users
List all support tickets
List configured webhooks
Send a message
Update ticket status
Why AutoGen?
AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Trengo tools. Connect 12 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.
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Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Trengo tools to solve complex tasks
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Role-based architecture lets you assign Trengo tool access to specific agents. a data analyst queries while a reviewer validates
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Human-in-the-loop support: agents can pause for human approval before executing sensitive Trengo tool calls
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Code execution sandbox: AutoGen agents can write and run code that processes Trengo tool responses in an isolated environment
Trengo in AutoGen
Trengo and 3,400+ other MCP servers. One platform. One governance layer.
Teams that connect Trengo to AutoGen through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 3,400+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for Trengo in AutoGen
The Trengo MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 12 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in AutoGen only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
Trengo for AutoGen
Every tool call from AutoGen to the Trengo MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
Can I see all the messages in a specific ticket via AI?
Yes! Use the list_messages tool and provide the Ticket ID. Your agent will retrieve the full conversation history, including both customer messages and internal notes.
How do I add an internal note to a ticket that the customer won't see?
Use the send_message action. Provide the Ticket ID and your text, and set the internal parameter to 'true'. This will log the message as a private note for your team.
Is it possible to list all communication channels like WhatsApp and Email?
Absolutely. Use the list_channels query. The agent will retrieve all your active integrations, helping you identify which Channel ID to use when creating new tickets.
How does AutoGen connect to MCP servers?
Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Trengo tools during their conversation turns.
Can different agents have different MCP tool access?
Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.
Does AutoGen support human approval for tool calls?
Yes. Configure human-in-the-loop mode so agents pause and request approval before executing sensitive MCP tool calls.
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Install: pip install "autogen-ext[mcp]"