Trengo MCP Server with 12 Tools Ready for AI Agents

Name: Trengo
Availability: InStock
Author: Vinkius

GDPR Free for Subscribers

Manage customer conversations across WhatsApp, email, chat, and social from one shared inbox your whole team can use. Unlock 12 tools ready out of the box. Connect this App Connector to instantly empower AI agents like Claude Code, Cursor, or any MCP-compatible client with advanced capabilities.

Built for AI Agents by Vinkius

Ask AI about this App Connector

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius delivers Streamable HTTP and SSE to any MCP client

AI Agent→Vinkius

High Security·Kill Switch·Plug and Play

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

What is the Trengo MCP Server?

The Trengo MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Trengo via 12 tools. Manage customer conversations across WhatsApp, email, chat, and social from one shared inbox your whole team can use. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.

Built-in capabilities (12)

create_ticketcreate_webhookget_account_profileget_ticketlist_channelslist_contactslist_messageslist_team_memberslist_ticketslist_webhookssend_messageupdate_ticket

Tools for your AI Agents to operate Trengo

Ask your AI agent "List all currently open support tickets." and get the answer without opening a single dashboard. With 12 tools connected to real Trengo data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.

Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.

Why teams choose Vinkius

One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.

Build your own MCP Server with our secure development framework →

The Trengo App Connector works with every AI agent you already use

…and any MCP-compatible client

Use all 12 Trengo tools with your AI agents right now

Empower your AI agents to connect to Trengo and securely perform advanced actions on Vinkius infrastructure. Beyond a simple connection, you gain an advanced AI Gateway that provides complete visibility into agent activity, ensuring maximum governance and optimized token usage.

create_ticket

Create a new ticket

create_webhook

Create a new webhook

get_account_profile

Get current user profile

get_ticket

Get ticket details

list_channels

). List communication channels

list_contacts

List all contacts

list_messages

List ticket messages

list_team_members

List team users

list_tickets

List all support tickets

list_webhooks

List configured webhooks

send_message

Send a message

update_ticket

Update ticket status

What the Trengo MCP Server unlocks

Connect your Trengo omnichannel inbox to any AI agent and simplify how you manage customer conversations, team collaboration, and support tickets through natural conversation.

What you can do

Unified Inbox Management — List all tickets and conversations across WhatsApp, Email, and Chat in one place.
Ticket Control — Create new support tickets, update statuses (OPEN, CLOSED, ASSIGNED), and manage assignments via AI.
Omichannel Messaging — Send messages to customers or add internal team notes to any conversation.
Contact & Channel Directory — List your customer database and verify all configured communication channels.
Team Coordination — Query team member lists to understand availability and workload.
Event Monitoring — List and create webhooks to track conversation events in real-time.

How it works

1. Subscribe to this server
2. Enter your Trengo API Token (found in your account profile or settings)
3. Start managing your unified inbox from Claude, Cursor, or any MCP-compatible client

Who is this for?

Support Managers — quickly retrieve ticket histories and monitor team activity via simple AI commands.
Customer Success Teams — respond to inquiries and update ticket statuses directly from the workspace.
Operations Leads — coordinate communication channels and monitor webhook events via the AI assistant.

Frequently asked questions about the Trengo MCP Server

Can I see all the messages in a specific ticket via AI?

Yes! Use the list_messages tool and provide the Ticket ID. Your agent will retrieve the full conversation history, including both customer messages and internal notes.

How do I add an internal note to a ticket that the customer won't see?

Use the send_message action. Provide the Ticket ID and your text, and set the internal parameter to 'true'. This will log the message as a private note for your team.

Is it possible to list all communication channels like WhatsApp and Email?

Absolutely. Use the list_channels query. The agent will retrieve all your active integrations, helping you identify which Channel ID to use when creating new tickets.