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Connect Gainsight CS to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your retention playbook through your AI agent.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

A futuristic MCP client docking bay
V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Gainsight CS.

  1. 01

    Log timeline activity

    This capability adds a new entry to a customer's activity timeline. Use it to log calls, meetings, or notes.

  2. 02

    Get person details

    This capability gets metadata for a specific person. Use it to look up contact info for customers or partners.

  3. 03

    Get company health

    This capability pulls metadata for a specific company. Use it to check health scores and account details.

  4. 04

    Get cta metadata

    This capability retrieves specific details about a Call to Action. It helps you understand the context of a pending CTA.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Gainsight CS.

  1. 05

    List cockpit tasks

    This capability lists all tasks currently in your cockpit. Use it to see what needs your immediate attention.

  2. 06

    List CRM people

    This capability fetches the list of people managed within the Gainsight People object.

  3. 07

    List customer companies

    This capability returns a list of all customer companies in your Gainsight instance.

  4. 08

    Verify API connection

    This capability tests your connection to Gainsight. Use it to ensure your credentials and domain are set up correctly.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Gainsight CS.

  1. 09

    List calls to action

    This capability lists all active Calls to Action in your cockpit. Use it to audit your current retention efforts.

  2. 10

    Get my identity

    This capability retrieves your own user profile. It confirms which account context you are working in.

  3. 11

    List timeline events

    This capability retrieves the history of activities for a customer. Use it to review past interactions.

  4. 12

    Get task metadata

    This capability retrieves details for a specific task. It provides the specifics of a single cockpit item.

Real work

What teams actually run

01

Post-Meeting Updates

Immediately after a client call, tell your agent to log the summary to the Gainsight timeline.

02

Pre-Renewal Prep

Ask your agent for a summary of recent timeline events and health scores before a renewal meeting.

03

Daily Task Audits

Request a list of all pending cockpit tasks to prioritize your day's work.

04

Account Health Checks

Quickly verify the health status of a company when a question comes up in a chat.

Automate a task

Put Gainsight CS to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Gainsight CS works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

ClaudeClaudeChatGPTChatGPTGeminiGeminiPerplexityPerplexityGrokGrokMicrosoft CopilotMicrosoft CopilotCursorCursorVS CodeVS CodeWindsurfWindsurfJetBrainsJetBrainsClineClineLangChainLangChainVercel AI SDKVercel AI SDKLovableLovableZ.aiZ.aiRaycastRaycastQwen CodeQwen CodeKimi CodeKimi CodeLe ChatLe Chat

Building your own app? The connector is yours to use.

You don't need a client to put Gainsight CS to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

879ms average. Fast in production.

Gainsight CS is checked daily against the live service.

Daily averagePeak 1042ms
Oct 3Today
Fastest day
710ms
Slowest day
1042ms
14-day trend
Slowing+12%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Gainsight CS, so you can see the experience inside your AI.

It does not authenticate your account with Gainsight CS. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Gainsight CS Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Ehs1leTYJyLCSx9AA8I4spgNQYuehYX6fBmwaEwX/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Gainsight CS capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "gainsight-cs-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Ehs1leTYJyLCSx9AA8I4spgNQYuehYX6fBmwaEwX/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Gainsight CS in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Gainsight CS owners hand off.

This MCP is built for customer success professionals who need to move faster than a dashboard allows.

  • 01

    Customer Success Managers

    They use the agent to check health scores and log meeting notes without switching tabs.

  • 02

    CS Operations

    They use the agent to automate CTA metadata retrieval and verify company mappings.

  • 03

    Account Executives

    They use the agent to get a quick history of customer interactions before renewal calls.

FAQ

Questions Gainsight CS owners ask.

  • 01

    What version of Gainsight is required?

    This MCP is designed for Gainsight Customer Success (NXT) instances.

  • 02

    How do I authorize the connection?

    You will need your Gainsight Domain and Access Key, which you can find in Administration, under Connectors 2.0 and the Gainsight API section.

  • 03

    Which AI clients can I use with this MCP?

    You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.

  • 04

    Where is my data hosted?

    Vinkius hosts and manages the MCP, handling the connection and credentials so it is ready to use immediately.

  • 05

    Can I log notes directly to the timeline?

    Yes, you can use the log_timeline_activity capability to add calls, meetings, or notes through your AI agent.

  • 06

    How do I get an Access Key for Gainsight?

    Log in to your Gainsight NXT instance, navigate to Administration > Connectors 2.0 > Gainsight API, and generate a new Access Key.

  • 07

    What is the 'Domain' required for setup?

    Your domain is the base URL of your cloud instance (e.g., 'acme.gainsightcloud.com'). Do not include 'https://' or any path prefixes.

  • 08

    Can I log activity directly to the customer timeline?

    Yes! Use the 'log_timeline_activity' capability. Provide the subject, note, and the associated Company ID to instantly add an entry to their timeline.

  • 09

    Are health scores accessible via the agent?

    Yes, when you use 'get_company_health', the agent retrieves the current health score metadata along with the assigned CSM and other attributes.

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