• METRICS
  • TRENDS
  • REPORTS
  • HUMAN

How to analyze extension performance with your AI

Connect your 8x8 Work account once. After that, your AI handles the data pulling and metric summarizing for you.

Ask AI about this page

Short answer

How can I check call metrics for specific extensions?

Your AI uses the 8x8 Work connection to pull activity data for any extension you name. It then summarizes call volumes and specific metrics so you don't have to dig through dashboards. You'll get a clear breakdown of how each extension is performing.

Data outcomes

Where your data goes.

The AI turns raw 8x8 logs into actionable insights.

METRICS

Call volume summaries

The AI pulls specific numbers for any extension. You get a clean list of total calls and activity levels.

TRENDS

Activity patterns

It looks at how often extensions are being used. This helps you see which lines are busiest.

REPORTS

Instant snapshots

Instead of manual exports, your AI generates a summary of extension health on demand.

HUMAN

Manual adjustments

The AI only reads and summarizes data. You still handle any actual changes to your 8x8 settings or user permissions.

The workflow

What your AI does when you ask for metrics.

The AI acts as a bridge between your questions and your 8x8 data.

  1. Identify the extension

    Your AI identifies which specific phone extension you are asking about based on your prompt.

    get_extension_summary

  2. Fetch activity data

    The agent reaches into 8x8 Work to grab the latest call and activity logs for that extension.

    get_extension_summary

  3. Calculate metrics

    It processes the raw numbers to find call volumes and usage patterns.

    get_extension_summary

  4. Deliver summary

    The AI presents the final performance breakdown in plain text for you to read.

    get_extension_summary

Try it

Copy these to start.

Use these prompts to get moving immediately.

Starting points

Swap out the extension numbers for the ones you actually use in your office.

8x8 Work Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_7S56MCUG4yUxGooPRjVKZjg9nIIoDNoHrJdFwuKR/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — 8x8 Work capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "8x8-work-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_7S56MCUG4yUxGooPRjVKZjg9nIIoDNoHrJdFwuKR/mcp"
    }
  }
}
Copy into chat04

  • Give me a summary of activity for extension 101.

  • How many calls did extension 205 handle recently?

  • Compare the call volume between extension 101 and extension 102.

  • Show me the performance metrics for extension 300.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect 8x8 Work once, then ask.

Click the link to connect your account. Your login stays encrypted and secure on our end, and you can find the full tool list on the Connector page.

Connect 8x8 Work to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change my extension settings?

    No. The AI can only read and summarize data from your extensions. It cannot modify your 8x8 configuration.

  • 02

    Does the AI delete call logs?

    No. The AI has no capability to delete or alter any data within 8x8 Work.

  • 03

    Can I get metrics for a specific time range?

    Yes, you can ask the AI to look for specific activity patterns within the data it retrieves.

  • 04

    Do I need to be logged into 8x8 while using the AI?

    No. Once you connect the MCP, the connection is managed through Vinkius.

  • 05

    Can the AI see my personal messages?

    No. The AI only accesses the specific extension metrics provided by the tool.

  • More questions about 8x8 Work? See everything the 8x8 Work Connector can do

Connect 8x8 Work to Claude, Cursor, ChatGPT & more