• VERIFIED
  • DISPUTED
  • HUMAN
  • RESOLVED

How to resolve guest billing disputes with your AI

Connect Apaleo to your AI client to pull live data. Once connected, your agent can investigate specific charges without you digging through the PMS.

Ask AI about this page

Short answer

How can my AI help me settle guest billing disputes?

Your agent pulls specific guest folios and reservation details from Apaleo to verify charges. This gives you the exact data needed to confirm or correct a bill. You'll see how the investigation works below.

The results.

Where every dispute lands.

The AI sorts its findings into these categories.

VERIFIED

Confirmed charges

The AI matches folio entries against the reservation. You get a clear list of what was actually charged.

DISPUTED

Flagged errors

The AI finds mismatches between expected rates and actual folio lines. It points out exactly where the discrepancy sits.

HUMAN

Manual review

When the AI finds a conflict it can't resolve, it hands the folio details to you for a final decision.

RESOLVED

Ready to settle

The AI prepares a summary of the correct charges. You use this to finalize the guest's bill.

The workflow

What your AI does when a dispute arrives.

Your agent handles the data retrieval so you don't have to.

  1. Find the guest

    The agent locates the specific booking in Apaleo using the guest's name or ID.

    get_reservation

  2. Retrieve the folio

    The AI pulls the full list of charges and payments for that stay.

    list_folios

  3. Compare data

    The agent checks the folio against the original reservation to find unexpected fees.

    list_foliosget_reservation

  4. Summarize findings

    The AI provides a breakdown of the disputed amount and the supporting line items.

    list_folios

Try it

Copy these to start.

Use these prompts to kick off an investigation.

Starting points

These are opening lines. Swap in the actual guest name or reservation ID from your Apaleo account.

Apaleo Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_RvFVxoYU5VHjiPbHuQ13sRIahhs2inCstjw1EK02/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Apaleo capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "apaleo-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_RvFVxoYU5VHjiPbHuQ13sRIahhs2inCstjw1EK02/mcp"
    }
  }
}
Copy into chat04

  • Check the folio for guest John Doe to see why there is a late checkout fee.

  • Pull the reservation details for booking #88291 and compare it to the current folio.

  • List all folios for this week to find any guest who was charged for breakfast twice.

  • Look at the reservation for room 302 and tell me if the room rate matches the folio.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Apaleo once, then ask.

One connection gives your AI access to your Apaleo data. Your credentials stay encrypted on our side.

Connect Apaleo to your AI

FAQ

How this task behaves

  • 01

    Can the AI change prices in Apaleo?

    No. The AI only reads folios and reservation details. It cannot modify any financial records.

  • 02

    Does the AI automatically refund guests?

    No. The AI identifies the errors, but you must manually process any refunds in your PMS.

  • 03

    Can it look up any guest?

    Yes, as long as the guest has an existing reservation or folio in Apaleo.

  • 04

    What if the folio is missing a charge?

    The AI only reports what it finds in the folio. If a charge isn't there, the AI won't see it.

  • 05

    Can the AI delete a reservation?

    No. The tools only allow the AI to read data, not delete or remove records.

  • More questions about Apaleo? The Connector page answers them. See everything the Apaleo Connector can do

Connect Apaleo to Claude, Cursor, ChatGPT & more