• AVAILABILITY
  • CONVERSATIONS
  • INBOXES
  • ESCALATION

How to monitor support agent activity with your AI

Connect Chatwoot to your AI client to get real-time visibility into your support desk. You can check who is online and what conversations are currently active.

Ask AI about this page

Short answer

How can I see which agents are active and what they are working on?

Your AI pulls live data from your Chatwoot inboxes and agent lists to give you an instant snapshot of your support desk. You'll see who is available and which conversations are currently open.

Where every issue lands.

Real-time support visibility

Your AI turns raw Chatwoot data into clear status updates.

AVAILABILITY

Check agent status

The AI looks up your support staff to tell you exactly who is currently online or available to take new chats.

CONVERSATIONS

Track active chats

Get a list of ongoing discussions so you know which customers are currently waiting for a response.

INBOXES

Monitor channel load

The AI checks your different Chatwoot inboxes to show you where the most activity is happening right now.

ESCALATION

Identify human needs

The AI flags specific conversations that require a person to step in and handle a complex issue.

The workflow

What your AI does when the data arrives.

The AI acts as a bridge between your Chatwoot account and your chat interface.

  1. Identify active staff

    The AI scans your account to find out which support agents are currently logged in and ready to work.

    list_support_agents

  2. Locate open chats

    It pulls a list of all current conversations to see what is happening in your support queue.

    list_woot_conversations

  3. Map inbox activity

    The AI checks your configured inboxes to organize where these conversations are originating.

    list_chatwoot_inboxes

  4. Summarize status

    It combines all this data to give you a plain English report on your team's current workload.

    list_woot_conversationslist_support_agents

Try it

Copy these to start.

Use these prompts to get immediate answers from your AI.

Starting points

These are basic ways to start. Swap out the specific inbox or agent names to match your setup.

Chatwoot Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Chatwoot capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "chatwoot-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp"
    }
  }
}
Copy into chat04

  • Which support agents are currently online in Chatwoot?

  • Show me all active conversations in my main inbox.

  • How many conversations are currently open in the Support inbox?

  • List all the inboxes I have configured in Chatwoot.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Chatwoot once, then ask.

Just follow the link to connect your account. Your login details stay encrypted, and you can start asking questions immediately.

Connect Chatwoot to your AI

FAQ

How this task behaves

  • 01

    Can the AI reply to customers for me?

    No. This MCP only reads data from Chatwoot to provide status updates and conversation lists.

  • 02

    Can the AI change an agent's status to offline?

    No. The AI can only list the current status of agents; it cannot modify agent settings or availability.

  • 03

    Does the AI see private notes in conversations?

    The AI only sees the data provided by the conversation tools, which includes the message history.

  • 04

    Can I use this to delete old conversations?

    No. There are no tools available to delete or remove data from Chatwoot.

  • 05

    How often does the AI see new messages?

    The AI sees data whenever you ask it a question, as it pulls fresh information from your account each time.

  • More questions about Chatwoot? The Connector page answers them. See everything the Chatwoot Connector can do

Connect Chatwoot to Claude, Cursor, ChatGPT & more