• CONTEXT
  • REPLY
  • DETAILS
  • HUMAN

How to respond to customer messages with your AI

Connect Chatwoot to your AI client once. From then on, your agent reads the threads and sends replies for you.

Ask AI about this page

Short answer

How can I use my AI to reply to customers?

Your agent pulls the conversation history from Chatwoot and sends messages back to the customer on their original channel. You get a direct way to manage WhatsApp, Facebook, and web chat through your agent.

The outcomes.

Where your replies land.

The AI handles the context and the delivery.

CONTEXT

Full thread awareness

The AI reads the conversation history. It understands what was said previously so replies make sense.

REPLY

Direct messaging

Your agent sends text back to the customer. This works across WhatsApp, Facebook, and web widgets.

DETAILS

Customer data access

The AI pulls specific conversation details. You get the context needed to solve problems without manual searching.

HUMAN

Manual intervention

If a situation gets complicated, you step in. The AI only acts when you tell it to.

The workflow

What your AI does when a message arrives.

The AI moves from reading the context to taking action.

  1. Analyze the thread

    The AI looks at what the customer and previous agents said to understand the current situation.

    get_chat_history

  2. Gather context

    It pulls specific details about the conversation to ensure the response is accurate.

    get_conversation_details

  3. Draft the response

    Your agent writes a reply based on the history it just read.

    get_chat_history

  4. Send the reply

    The AI pushes the message back to the customer on their chosen channel.

    send_chat_message

Try it

Copy these to start.

Use these prompts to trigger actions in Chatwoot.

Starting points

These are opening lines, not scripts. Swap the bracketed text for your actual channel or customer name.

Chatwoot Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Chatwoot capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "chatwoot-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_6yC9zEQQG98tfpmJkktR9vNq1xofu8MAvZfxmH2D/mcp"
    }
  }
}
Copy into chat04

  • Read the chat history for the WhatsApp conversation with John Doe and summarize the issue.

  • Check the details for the latest Facebook message and draft a polite reply.

  • Look at the web widget conversation history and send a follow-up message to the customer.

  • Get the details for the current conversation and tell me what the customer is asking for.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Chatwoot once, then ask.

Click the link to connect your account. Your credentials stay encrypted, and you can start prompting immediately.

Connect Chatwoot to your AI

FAQ

How the task behaves.

  • 01

    Can the AI delete messages in Chatwoot?

    No. The AI can only read history and send new messages.

  • 02

    Will the AI respond to customers automatically without me?

    No. The AI only sends messages when you explicitly tell it to via your AI client.

  • 03

    Which channels can my AI reply to?

    It can reply to any channel connected to your Chatwoot account, including WhatsApp, Facebook, and web widgets.

  • 04

    Can the AI change customer contact information?

    No. The tools only allow for reading history, getting details, and sending messages.

  • 05

    Does the AI see all past conversations?

    It can see the history of the specific conversation you point it toward using the history tool.

  • More questions about Chatwoot? See everything the Chatwoot Connector can do

Connect Chatwoot to Claude, Cursor, ChatGPT & more