• LIVE
  • AUDIT
  • LIST
  • HUMAN

How to check sales agent availability with your AI

Connect Drift to your AI client to get instant updates on your team's status. You can monitor who is online and ready to chat without opening the Drift dashboard.

Ask AI about this page

Short answer

Can my AI see who is online in Drift?

Yes. Your AI pulls real-time staffing levels and specific agent statuses from Drift. You get a clear view of who is available to take new conversations.

Real-time staffing insights

Where your data lands

Your AI handles the data retrieval so you can focus on routing leads.

LIVE

Instant status checks

The AI pulls current availability for every agent. You'll know exactly who is active right now.

AUDIT

Staffing level reports

Get an overview of how many people are on the clock. This helps you spot coverage gaps immediately.

LIST

Full agent rosters

Pull a complete list of your sales team members. Your AI organizes the names and roles for you.

HUMAN

Manual intervention

The AI only reads and reports data. You still need to manually adjust agent settings or change shift schedules in Drift.

The workflow

What your AI does when the request arrives.

Your AI acts as a bridge between your chat interface and your Drift account.

  1. Identify the team

    The AI looks up your registered sales representatives to establish a baseline of who is in the system.

    list_drift_agents

  2. Check availability

    The agent runs a check on current staffing to see who is actually available to chat.

    quick_agent_availability_audit

  3. Analyze coverage

    The AI compares the number of active agents against your current needs to identify if you're understaffed.

    quick_agent_availability_audit

  4. Report findings

    Your AI presents the names and statuses of your team in a clean, readable format.

    list_drift_agents

Try it

Copy these to start.

Use these prompts to get immediate answers from your agent.

Starting points

These are simple ways to begin. Swap out the specific team names or departments to match your setup.

Drift Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Vy2xM1a2Pe7OkxpeAeux4ey0gjSXFFXfqWGLpayU/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Drift capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "drift-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Vy2xM1a2Pe7OkxpeAeux4ey0gjSXFFXfqWGLpayU/mcp"
    }
  }
}
Copy into chat04

  • Who is currently online in Drift right now?

  • Run an availability audit for the North American sales team.

  • List all agents currently active in my Drift account.

  • Are there enough sales agents available to handle incoming chats?

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Drift once, then ask.

Just link your account through the Vinkius dashboard. Your credentials stay encrypted and you can start asking questions immediately.

Connect Drift to your AI

FAQ

How this task behaves

  • 01

    Can the AI change an agent's status to 'Away'?

    No. The AI can only read and report the current status of your agents.

  • 02

    Can I use this to assign chats to specific people?

    No. This Connector is for monitoring availability, not for routing or assigning conversations.

  • 03

    Does the AI see private chat transcripts?

    No. The AI only accesses agent status and staffing level data.

  • 04

    How often does the availability data refresh?

    The AI pulls fresh data from Drift every time you ask a question.

  • 05

    Can the AI add new agents to my Drift account?

    No. You must manage your team roster directly within the Drift platform.

  • More questions about Drift? See everything the Drift Connector can do

Connect Drift to Claude, Cursor, ChatGPT & more