• EMPTY
  • GAPS
  • STALE
  • HUMAN

How to audit knowledge base health with your AI

Connect Elevio to your agent to find exactly where your documentation is failing your users. Once connected, your AI handles the heavy lifting of scanning your entire library.

Ask AI about this page

Short answer

How do I audit my Elevio knowledge base with AI?

Your AI uses the Elevio MCP to pull your category list and run a health check on your content. You'll get a specific breakdown of empty sections and missing topics to fix. This identifies the gaps in your documentation immediately.

Where every issue lands.

Audit outcomes

The AI organizes its findings into these specific categories.

EMPTY

Ghost categories

The AI identifies categories that contain no articles. These are dead ends for your users.

GAPS

Missing content

Your agent compares existing articles against common user needs to find topics you haven't covered yet.

STALE

Outdated info

The AI flags content that looks inconsistent with newer documentation updates.

HUMAN

Manual review

The AI flags complex topics that require a subject matter expert to write or verify.

The workflow

What your AI does when the audit starts.

The AI moves through your documentation structure to find weaknesses.

  1. Map the structure

    The AI pulls a full list of every category currently in your Elevio setup.

    list_empty_knowledge_categories

  2. Find the holes

    The agent looks for categories that have no content or are completely empty.

    list_empty_knowledge_categories

  3. Analyze health

    The AI runs a deep scan of your existing articles to find logical gaps in your help topics.

    quick_content_health_audit

  4. Report findings

    The agent summarizes the empty categories and content gaps into a single actionable list.

    quick_content_health_audit

Try it

Copy these to start.

Use these prompts to kick off your audit.

Starting points

Replace the specific category or topic names with your own Elevio details.

Elevio Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_aMnOOZDnGz3fbzjalLaBq0ugyj88BV11Ra1HpFe0/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Elevio capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "elevio-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_aMnOOZDnGz3fbzjalLaBq0ugyj88BV11Ra1HpFe0/mcp"
    }
  }
}
Copy into chat04

  • List all the empty categories in my Elevio knowledge base.

  • Run a content health audit on my Elevio documentation and tell me what's missing.

  • Which Elevio categories have no articles in them right now?

  • Check my Elevio help center for content gaps in the 'Billing' category.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Elevio once, then ask.

Just link your account once. Your credentials stay encrypted and secure, and you can immediately start asking your agent questions about your docs.

Connect Elevio to your AI

FAQ

Common questions

  • 01

    Can the AI delete empty categories for me?

    No. The AI can only identify and report on empty categories. You have to delete them manually in Elevio.

  • 02

    Will the AI change my existing articles?

    No. The AI only reads your documentation to perform the audit. It cannot edit or rewrite your content.

  • 03

    Does this work with any AI client?

    Yes, it works with any MCP-compatible client like Claude, Cursor, or Windsurf.

  • 04

    How does the AI know what content is missing?

    It uses the health audit tool to analyze the relationship between your existing articles and the overall structure of your knowledge base.

  • 05

    Can I use this to write new articles?

    The AI can suggest topics for new articles based on the gaps it finds, but it doesn't automatically generate and publish them to Elevio.

  • More questions about Elevio? The Connector page answers them. See everything the Elevio Connector can do

Connect Elevio to Claude, Cursor, ChatGPT & more