• DIRECT
  • SEARCH
  • MANUAL
  • SECURE

How to retrieve call recordings with your AI

Connect Five9 QM to your AI client once. From then on, you can pull specific audio files just by asking.

Ask AI about this page

Short answer

How can I get a Five9 call recording using my AI?

Tell your AI which interaction you need, and it will find the specific recording link in Five9 QM. You'll get a direct URL to the audio file. This covers finding the call and grabbing the link.

Where the data goes

The results you get

The AI handles the search and retrieval so you don't have to dig through the Five9 dashboard.

DIRECT

Get audio links

The AI finds the specific interaction and provides a secure link to the recording. You can jump straight to the audio.

SEARCH

Find interactions

The AI identifies the correct call based on your description. It pulls the necessary data from Five9 QM to match your request.

MANUAL

Human intervention

If the AI can't find a specific call or the details are too vague, it will tell you. You'll then need to search Five9 manually.

SECURE

Access data

The AI uses your existing permissions to fetch data. It only sees what you have access to in your Five9 account.

The workflow

What your AI does when the request arrives.

The AI acts as a bridge between your chat interface and the Five9 QM database.

  1. Identify the call

    The AI looks through your Five9 QM records to find the interaction that matches your description.

    get_qm_interaction

  2. Fetch the link

    Once the interaction is found, the AI pulls the specific URL for the audio file.

    get_recording_link

  3. Verify details

    The AI checks the interaction data to ensure it's the exact call you asked for.

    get_qm_interaction

  4. Deliver the URL

    The AI provides the direct, secure link in your chat window.

    get_recording_link

Try it

Copy these to start.

Use these prompts to trigger the Five9 QM tools.

Starting points

These are opening lines. Swap out the names, dates, or phone numbers with the actual details of the call you want.

Five9 QM Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Five9 QM capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "five9-qm-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp"
    }
  }
}
Copy into chat04

  • Get the recording link for the interaction with customer John Doe.

  • Find the Five9 QM interaction from yesterday afternoon and give me the audio link.

  • I need the recording link for the call involving account number 55432.

  • Find the most recent interaction for the support ticket regarding the billing error and get the recording link.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Five9 QM once, then ask.

You only need to link your account once. Your credentials stay encrypted, and you can immediately start asking your AI for call data.

Connect Five9 QM to your AI

FAQ

How this task behaves

  • 01

    Can the AI delete recordings in Five9?

    No. The AI can only retrieve interaction data and recording links. It cannot modify or delete anything in Five9 QM.

  • 02

    Can the AI listen to the calls directly?

    No. The AI retrieves the link to the audio file. You must click the link to listen to the recording in your browser or media player.

  • 03

    Does the AI need my Five9 password?

    No. You connect via Vinkius, which manages the connection securely. Your AI client never sees your login credentials.

  • 04

    What happens if there are two calls with the same name?

    The AI will ask you for more specific details, like a date or a phone number, to make sure it grabs the right one.

  • 05

    Can the AI change call dispositions?

    No. The tools are limited to getting interaction details and recording links. It cannot update call records or change any metadata.

  • More questions about Five9 QM? The Connector page answers them. See everything the Five9 QM Connector can do

Connect Five9 QM to Claude, Cursor, ChatGPT & more