• LIVE CHATS
  • STAFF
  • TEAMS
  • HUMAN

How to monitor active conversations and agent status with your AI

Connect Freshchat to your AI client once. After that, you can pull live support data through simple chat commands.

Ask AI about this page

Short answer

How can I track my Freshchat support activity with AI?

Your AI pulls live data from Freshchat to show you open chats and agent availability. You'll get a clear view of current support load and team status without opening the dashboard. This breakdown shows how it works.

Real-time visibility.

Where your support data lands.

The AI pulls specific details from Freshchat to give you a snapshot of your support desk.

LIVE CHATS

Active conversation list

The AI uses conversation data to show you exactly what is happening in your chats right now.

STAFF

Agent availability status

Get a list of which agents are online and ready to take on new tickets.

TEAMS

Group capacity checks

See which support groups are active and which ones are currently offline.

HUMAN

Hand off to agents

The AI identifies when a conversation needs a person and tells you which agent to ping.

The workflow

What your AI does when you ask for updates.

The AI acts as a bridge between your chat interface and the Freshchat backend.

  1. Fetch open chats

    The AI looks up all ongoing conversations to give you a summary of current support volume.

    list_conversations

  2. Check agent status

    It pulls a list of all support staff to see who is currently logged in.

    list_support_agents

  3. Verify group availability

    The AI checks the status of specific support groups to see if they can handle more work.

    list_agent_groups

  4. Identify bottlenecks

    By comparing active chats against available agents, the AI flags when you need more human help.

    list_conversationslist_support_agents

Try it

Copy these to start.

Use these prompts to get your first status report.

Starting points

These are basic requests. You can swap out specific group names or agent IDs to get more targeted info.

Freshchat Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Freshchat capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "freshchat-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp"
    }
  }
}
Copy into chat04

  • Show me all the active conversations in Freshchat right now.

  • Which support agents are currently online?

  • List all the agent groups and tell me which ones are available.

  • Are there any open chats that need an agent immediately?

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Freshchat once, then ask.

Just link your account through the Vinkius dashboard. Your login stays encrypted, and you can start chatting with your data immediately.

Connect Freshchat to your AI

FAQ

How this task behaves.

  • 01

    Can the AI reply to customers for me?

    No. This MCP is for monitoring and reading data. It cannot send messages to customers.

  • 02

    Can I change an agent's status through the AI?

    No. The AI can only read the current status of agents and groups.

  • 03

    Does the AI see private notes in conversations?

    The AI only sees the data provided by the conversation list tool.

  • 04

    Can the AI create new support groups?

    No. It can only list existing groups.

  • 05

    How often does the AI see updates?

    The AI pulls fresh data from Freshchat every time you ask it a question.

  • More questions about Freshchat? The Connector page answers them. See everything the Freshchat Connector can do

Connect Freshchat to Claude, Cursor, ChatGPT & more