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Connect Freshchat to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire support workflow through your AI agent.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

A futuristic MCP client docking bay
V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Freshchat.

  1. 01

    Get chat user details

    This capability pulls specific metadata for a user involved in a chat.

  2. 02

    Get conversation details

    Use this to grab metadata for a specific conversation.

  3. 03

    Get agent profile

    This capability retrieves metadata for a specific support agent.

  4. 04

    List support agents

    Get a list of all support agents on your team.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Freshchat.

  1. 05

    List chat channels

    This capability lists the different chat channels you have set up.

  2. 06

    Check account status

    Use this to verify your Freshchat account configuration is correct.

  3. 07

    List conversations

    This capability provides a list of all currently active chats.

  4. 08

    List agent groups

    Get a list of all configured agent groups.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Freshchat.

  1. 09

    List chat messages

    Retrieve the message history for a specific conversation ID.

  2. 10

    List chat users

    This capability returns a list of all participants in a chat.

  3. 11

    Search chat users

    Find a specific user by searching for their email address.

  4. 12

    Send chat message

    Post a new message to an existing conversation.

Real work

What teams actually run

01

Automated Support Replies

Your agent sends a quick update to a customer to let them know you are working on their issue.

02

Customer Context Retrieval

You ask your agent to find a user's profile by email before starting a conversation.

03

Real-time Chat Monitoring

A lead checks the status of all active chats to see if the team is overwhelmed.

04

Sales Lead Qualification

A sales engineer reviews previous chat history to understand a prospect's needs.

Automate a task

Put Freshchat to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Freshchat works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

ClaudeClaudeChatGPTChatGPTGeminiGeminiPerplexityPerplexityGrokGrokMicrosoft CopilotMicrosoft CopilotCursorCursorVS CodeVS CodeWindsurfWindsurfJetBrainsJetBrainsClineClineLangChainLangChainVercel AI SDKVercel AI SDKLovableLovableZ.aiZ.aiRaycastRaycastQwen CodeQwen CodeKimi CodeKimi CodeLe ChatLe Chat

Building your own app? The connector is yours to use.

You don't need a client to put Freshchat to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

866ms average. Fast in production.

Freshchat is checked daily against the live service.

Daily averagePeak 1044ms
Oct 3Today
Fastest day
707ms
Slowest day
1044ms
14-day trend
Improving-6%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Freshchat, so you can see the experience inside your AI.

It does not authenticate your account with Freshchat. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Freshchat Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Freshchat capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "freshchat-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_PkP7uansx6hNtFxuENUb8zNJxaJRxMQaD0Sjgiqu/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Freshchat in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Freshchat owners hand off.

This MCP is built for teams that need to bridge the gap between their AI capabilities and their customer communication channels.

  • 01

    Support Leads

    They use the agent to check open conversations and agent availability.

  • 02

    Customer Success Managers

    They use the agent to get real-time overviews of customer interactions.

  • 03

    Sales Engineers

    They use the agent to send follow-up messages or check chat history.

FAQ

Questions Freshchat owners ask.

  • 01

    How do I connect my Freshchat account?

    You subscribe via Vinkius and then enter your Freshchat Region Domain and API Token, which you can find in your Freshchat settings under API Tokens.

  • 02

    Which AI clients can I use with this MCP?

    You can use this MCP with any compatible client, including Claude, Cursor, and Windsurf.

  • 03

    Does this work with Freshchat's international data centers?

    Yes, this MCP supports multiple regions including US, EU, IN, and AU.

  • 04

    Can my agent actually reply to customers?

    Yes, the send_chat_message capability allows your agent to post new messages to existing conversations.

  • 05

    How do I find a specific customer?

    You can use the search_chat_users capability to find a user by their email address.

  • 06

    How do I get an API Token for Freshchat?

    Log in to Freshchat, navigate to Settings > API Tokens, and click on 'Generate Token' to retrieve your Bearer Token.

  • 07

    What is my 'Region Domain'?

    Your domain depends on where your account is hosted (e.g. 'api.freshchat.com' for US, 'api.eu.freshchat.com' for Europe).

  • 08

    Can I send files or images through the agent?

    Currently, the 'send_chat_message' capability focuses on sending text content. Supporting rich media typically requires separate upload operations.

  • 09

    Is it possible to see the chat history of a customer?

    Yes! Use the 'list_chat_messages' capability and provide the Conversation ID. The agent will retrieve the historical message history for that thread.

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