• PUBLIC
  • PRIVATE
  • HUMAN
  • HISTORY

How to respond to customer reviews with your AI

Connect your feedback channels once. From then on, your agent pulls the latest comments and drafts replies right in your chat.

Ask AI about this page

Short answer

How can I use AI to handle my customer reviews?

Your agent pulls recent feedback from Google or Facebook and drafts replies for you to review or send. You get a clear view of what customers are saying and a way to respond without leaving your chat interface.

Where feedback lands.

The outcomes of your requests.

Your agent sorts incoming data into these specific areas.

PUBLIC

Online review drafts

The agent finds new posts on Google or Facebook. You get drafted responses ready for public viewing.

PRIVATE

Internal feedback

The agent pulls direct feedback from your internal channels. This helps you catch issues before they escalate.

HUMAN

Review queue

Complex or sensitive comments are flagged for you. You decide if a draft is good enough or if you need to write one from scratch.

HISTORY

Response logs

The agent keeps track of what was sent. You can see the full conversation history with any customer.

The workflow

What your AI does when feedback arrives.

The agent handles the data retrieval and drafting so you can focus on the conversation.

  1. Fetch reviews

    The agent scans your connected social and search profiles for new comments.

    list_online_reviews

  2. Check internal notes

    The agent pulls recent feedback from your private internal channels.

    list_internal_feedback

  3. Draft responses

    The agent writes a reply to a specific online review based on the customer's tone.

    reply_to_online_review

  4. Reply to feedback

    The agent sends a response to internal feedback directly through the chat.

    reply_to_feedback

Try it

Copy these to start.

Paste these into your chat to begin working with your feedback.

Starting points

These are opening lines. Swap out the bracketed text for your specific business details.

GatherUp Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_SHmfdOMw2rEwsDies8nSzugapKI11P3Br26XIm9n/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — GatherUp capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "gatherup-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_SHmfdOMw2rEwsDies8nSzugapKI11P3Br26XIm9n/mcp"
    }
  }
}
Copy into chat04

  • Show me the latest reviews from my Google Business profile.

  • Draft a reply to the negative review on my Facebook page.

  • What is the latest internal feedback from my customer survey?

  • Send a response to the recent comment on my Google profile.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect GatherUp once, then ask.

Follow the link to authorize your accounts. Your login stays encrypted on our side, and the full walkthrough lives on the Connector page.

Connect GatherUp to your AI

FAQ

How this task behaves.

  • 01

    Can the AI post replies to Google automatically?

    No. The AI drafts the response, but you must tell it to send the reply.

  • 02

    Can the AI delete bad reviews?

    No. This MCP only has tools to list and reply to reviews. It cannot delete or edit existing posts.

  • 03

    Does it work with Facebook?

    Yes. The agent can pull reviews from both Google and Facebook.

  • 04

    Can I see what the AI drafted before it goes live?

    Yes. You can ask the agent to draft a reply first, then you decide whether to send it.

  • 05

    Can the AI access my private emails?

    No. It only accesses the specific feedback channels you connect through the tools.

  • More questions about GatherUp? The Connector page answers them. See everything the GatherUp Connector can do

Connect GatherUp to Claude, Cursor, ChatGPT & more