• DRAFTS
  • NOTES
  • HUMAN
  • CONTEXT

How to draft customer replies with your AI

Connect Gorgias to your AI client to turn ticket data into ready-to-send drafts or internal notes.

Ask AI about this page

Short answer

How can I use AI to draft Gorgias replies?

Your agent pulls the specific details from a ticket and writes a response or a private note for you. You'll find the drafted text sitting right in your Gorgias workspace. Here is how the process works.

Drafting outcomes

Where your drafts land.

The AI handles the heavy lifting of reading and writing, leaving you to review and click send.

DRAFTS

Ready-to-send replies

The AI writes a response based on the customer's question. You'll find the text waiting in the ticket for your final approval.

NOTES

Internal context

Your agent can write private notes to summarize a situation. These stay hidden from the customer and help you keep track of details.

HUMAN

Final review required

The AI never sends a message on its own. You always stay in control of what actually goes out to the customer.

CONTEXT

Full ticket history

The AI looks at the entire conversation history. This ensures the drafts it writes actually make sense given the previous messages.

The workflow

What your AI does when a ticket arrives.

The AI acts as a bridge between your conversation history and your drafting tools.

  1. Read the ticket

    Your agent looks up the specific ticket you are working on to understand the customer's problem.

    get_ticket

  2. Draft the response

    The AI uses the ticket details to write a helpful reply to the customer.

    create_message

  3. Write internal notes

    If you need to summarize the issue for a teammate, the AI writes a private note instead of a public reply.

    create_message

  4. Wait for approval

    The process stops once the draft is created. You decide if the message is good to go or needs more work.

    create_message

Try it

Copy these to start.

Use these prompts to trigger the Gorgias tools.

Starting points

These are basic commands. Swap out the bracketed text with your specific ticket IDs or channel names.

Gorgias Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Gorgias capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "gorgias-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp"
    }
  }
}
Copy into chat04

  • Get the context for ticket #12345 and draft a polite reply.

  • Read ticket #98765 and write an internal note summarizing the customer's complaint.

  • Look at the latest message in ticket #55443 and draft a response asking for their order number.

  • Summarize the conversation in ticket #11223 as an internal note for my team.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Gorgias once, then ask.

Just link your account through the Vinkius dashboard. Your credentials stay encrypted, and you can immediately start using these tools in your preferred AI client.

Connect Gorgias to your AI

FAQ

How this task behaves.

  • 01

    Will the AI send the message automatically?

    No. The AI only creates drafts or notes. You must manually review and send every message.

  • 02

    Can the AI delete old tickets?

    No. The available tools only allow the AI to read tickets and create new messages.

  • 03

    Does the AI see my whole Gorgias account?

    The AI only accesses the specific ticket data you tell it to look at through the get_ticket tool.

  • 04

    Can I use this with Claude?

    Yes, as long as you are using an MCP-compatible client like Claude Desktop.

  • 05

    Can the AI change ticket tags?

    No. There is no tool provided to modify ticket properties like tags or status.

  • More questions about Gorgias? The Connector page answers them. See everything the Gorgias Connector can do

Connect Gorgias to Claude, Cursor, ChatGPT & more