How do I connect Gorgias to my AI client?

You subscribe to the MCP on Vinkius and enter your Gorgias subdomain, email, and REST API key. Once connected, you can use it in any MCP-compatible client.

Can my AI agent send replies to customers?

Yes, the MCP includes capabilities to create messages, which allows your agent to send both customer replies and internal notes to tickets.

What AI clients can I use with this MCP?

You can use this MCP with any compatible client, including Claude, Cursor, and Windsurf.

Does this MCP work with my existing Gorgias data?

Yes, it connects directly to your Gorgias helpdesk to read tickets, customer profiles, and agent information.

Can I use this to manage my team members?

Yes, you can use the capabilities to list active agents and retrieve user details for better internal coordination.

Can I add an internal note to a ticket instead of replying to the customer?

Yes! When using the create_message capability, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.

How do I find a customer's recent tickets?

First, use list_customers with their email address to find their Customer ID. Then, you can use list_tickets or ask the AI to summarize their interaction history.

Can the AI resolve tickets for me?

Yes. The agent can use the update_ticket capability to change the status of a ticket to 'closed' once an issue is verified as resolved.

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Connect Gorgias to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire support operation from your AI client.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Gorgias.

01
Create customer
Use this to add a brand new customer profile to your system.
02
Create message
This capability sends a new message, such as a reply to a customer or an internal note, to a ticket.
03
Create ticket
Use this to generate a new support ticket in Gorgias.
04
Get customer
This capability pulls specific details for a single customer profile.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Gorgias.

05
Get user
This capability fetches details for a specific agent or user in your workspace.
06
List customers
This capability lets you search for or list your existing customer base.
07
List tickets
This capability pulls a list of support tickets from your queue.
08
Update customer
This capability allows you to modify an existing customer profile.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Gorgias.

09
Update ticket
Use this to change the status or details of an existing ticket.
10
Get ticket
Use this to retrieve all the information and context for a specific ticket.
11
List messages
Use this to see the message history within a specific ticket.
12
List users
This capability provides a list of all agents and users in the Gorgias workspace.

Real work

What teams actually run

Rapid Ticket Triage

An agent asks for the most recent open tickets to prioritize their workload.

Customer Context Retrieval

A manager checks a customer's past ticket history before responding to a complaint.

Automated Drafting

A user tells the agent to draft a shipping update for a specific ticket.

Profile Maintenance

A team member creates or updates a customer profile during a live interaction.

Automate a task

Put Gorgias to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Gorgias works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Gorgias to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

905ms average. Fast in production.

Gorgias is checked daily against the live service.

Daily averagePeak 1177ms

Oct 3Today

Fastest day: 750ms
Slowest day: 1177ms
14-day trend: Slowing+11%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Gorgias, so you can see the experience inside your AI.

It does not authenticate your account with Gorgias. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Gorgias Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Gorgias capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "gorgias-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Gorgias in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Gorgias owners hand off.

This MCP is built for teams using Gorgias who want to manage their helpdesk through an AI interface.

01
Support Agents
They use the agent to summarize long threads and draft replies quickly.
02
Customer Success Managers
They check high-priority ticket statuses and add internal notes for the team.
03
E-commerce Managers
They look up customer support history before conducting sales calls.

FAQ

Questions Gorgias owners ask.

01
How do I connect Gorgias to my AI client?
You subscribe to the MCP on Vinkius and enter your Gorgias subdomain, email, and REST API key. Once connected, you can use it in any MCP-compatible client.
02
Can my AI agent send replies to customers?
Yes, the MCP includes capabilities to create messages, which allows your agent to send both customer replies and internal notes to tickets.
03
What AI clients can I use with this MCP?
You can use this MCP with any compatible client, including Claude, Cursor, and Windsurf.
04
Does this MCP work with my existing Gorgias data?
Yes, it connects directly to your Gorgias helpdesk to read tickets, customer profiles, and agent information.
05
Can I use this to manage my team members?
Yes, you can use the capabilities to list active agents and retrieve user details for better internal coordination.
06
Can I add an internal note to a ticket instead of replying to the customer?
Yes! When using the create_message capability, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.
07
How do I find a customer's recent tickets?
First, use list_customers with their email address to find their Customer ID. Then, you can use list_tickets or ask the AI to summarize their interaction history.
08
Can the AI resolve tickets for me?
Yes. The agent can use the update_ticket capability to change the status of a ticket to 'closed' once an issue is verified as resolved.

Explore

More in Ecommerce

Connect Gorgias to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Create customer

Create message

Create ticket

Get customer

05-08

Get user

List customers

List tickets

Update customer

09-12

Update ticket

Get ticket

List messages

List users

What teams actually run

Rapid Ticket Triage

Customer Context Retrieval

Automated Drafting

Profile Maintenance

Building your own app? The connector is yours to use.

Gorgias Connector

Claude Desktop

Support Agents

Customer Success Managers

E-commerce Managers

How do I connect Gorgias to my AI client?

Can my AI agent send replies to customers?

What AI clients can I use with this MCP?

Does this MCP work with my existing Gorgias data?

Can I use this to manage my team members?

Can I add an internal note to a ticket instead of replying to the customer?

How do I find a customer's recent tickets?

Can the AI resolve tickets for me?

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