• SYNC
  • NEW
  • EDIT
  • REVIEW

How to update customer profiles with your AI

Connect Gorgias once. After that, your agent handles the data entry and lookups for you.

Ask AI about this page

Short answer

How can my AI update customer info in Gorgias?

Your agent uses specific tools to find existing customers, create new ones, or change details on current profiles. This keeps your database current without manual typing. You'll see the specific outcomes below.

Data outcomes

Where your data lands

What happens to your Gorgias records.

SYNC

Clean customer lists

The AI uses list_customers to find specific people. You get a tidy, searchable database.

NEW

Instant profile creation

When a new person reaches out, the AI uses create_customer to add them. No more empty profiles.

EDIT

Accurate contact info

The AI uses update_customer to fix typos or change addresses. Your records stay current automatically.

REVIEW

Human oversight

If the AI can't find a specific person, it flags the issue. You decide when to step in and fix it manually.

The workflow

What your AI does when a customer reaches out.

The agent handles the heavy lifting of data management.

  1. Identify the user

    The AI first checks if the person in the chat already exists in your Gorgias account.

    get_customer

  2. Add new contacts

    If the person is new, the AI builds a fresh profile with the details they provide.

    create_customer

  3. Fix existing data

    The AI updates specific fields like email or phone number if the customer provides new info.

    update_customer

  4. Audit the database

    You can ask the AI to pull a list of specific customers to check for consistency.

    list_customers

Try it

Copy these to start.

Use these prompts to trigger actions in Gorgias.

Starting points

These are opening lines. Swap the bracketed info with your actual customer names or email addresses.

Gorgias Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Gorgias capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "gorgias-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp"
    }
  }
}
Copy into chat04

  • Find the customer in Gorgias with the email [email address].

  • Create a new customer profile for [name] with the email [email address].

  • Update the phone number for [name] to [phone number].

  • List all customers in my Gorgias account to see if [name] is there.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Gorgias once, then ask.

Click the link to connect your account. Your login stays encrypted, and the full walkthrough lives on the Connector page.

Connect Gorgias to your AI

FAQ

How this task behaves

  • 01

    Can the AI delete customer profiles?

    No. The AI can only create, list, or update profiles. It cannot delete any data from Gorgias.

  • 02

    Does the AI change my Gorgias settings?

    No. The AI only interacts with customer profile data. It has no access to your account settings or billing.

  • 03

    How does the AI know which customer to update?

    The AI uses the information you provide in the chat, like an email or name, to find the right profile first.

  • 04

    Can I review changes before they happen?

    Yes. You can ask your AI to draft the update or confirm the details before it executes the command.

  • 05

    What happens if the AI finds two customers with the same name?

    The AI will ask you for clarification, such as an email address, to ensure it updates the correct profile.

  • More questions about Gorgias? The Connector page answers them. See everything the Gorgias Connector can do

Connect Gorgias to Claude, Cursor, ChatGPT & more