• EXECUTION
  • MONITORING
  • REPORTING
  • HUMAN

How to perform bulk user updates with your AI

Connect Helpshift to your AI client to trigger mass profile changes and track every update in real time.

Ask AI about this page

Short answer

How can I update many user profiles at once?

You tell your AI which users to change and what to update. It uses Helpshift to execute the changes and then reports back on the status of the entire batch. You get a clear view of which updates succeeded and which failed.

The outcomes.

Where your updates land.

The AI manages the heavy lifting of the batch process.

EXECUTION

Mass changes applied

The AI sends the update instructions to Helpshift. Your user profiles are modified according to your specific request.

MONITORING

Live progress tracking

The AI watches the background task. You can ask for updates to see how many profiles have been processed so far.

REPORTING

Completion summary

Once the batch finishes, the AI gives you a breakdown of the results. You'll see exactly what went through and what didn't.

HUMAN

Manual intervention

If a specific update fails due to data errors, the AI flags it. You decide whether to fix the data or retry the action manually.

The workflow

What your AI does when the update arrives.

The AI moves from instruction to execution without you needing to touch the Helpshift dashboard.

  1. Receive instructions

    Your AI parses your natural language request to identify which users need changes and what those changes are.

    bulk_user_action

  2. Trigger the batch

    The AI initiates the large-scale operation in Helpshift based on your criteria.

    bulk_user_action

  3. Track the task

    The AI periodically checks the status of the running operation to keep you informed.

    get_bulk_task_status

  4. Finalize results

    The AI uses the status data to confirm the job is done and reports the outcome to you.

    get_bulk_task_status

Try it

Copy these to start.

Use these prompts to kick off your first bulk operation.

Starting points

These are examples. Swap out the specific user IDs or attribute names with your actual data.

Helpshift Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_jZ6NKTchGRzRzK0UzRNZIEl3PNMLuXVjITflQNRv/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Helpshift capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "helpshift-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_jZ6NKTchGRzRzK0UzRNZIEl3PNMLuXVjITflQNRv/mcp"
    }
  }
}
Copy into chat04

  • Update the subscription tier to 'premium' for all users in the 'active_subscribers' segment.

  • Change the language preference to 'Spanish' for user IDs 102, 405, and 992.

  • Check the status of the bulk update task I started earlier.

  • Set the 'marketing_opt_in' flag to false for all users created before January 2023.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Helpshift once, then ask.

Click the link to connect your account. Your credentials stay encrypted and secure, and you can start chatting with your data immediately.

Connect Helpshift to your AI

FAQ

How the bulk update task behaves.

  • 01

    Can the AI delete user accounts?

    No. The AI only has tools to perform specific bulk actions and check task status. It cannot delete users.

  • 02

    Will the AI automatically retry failed updates?

    No. If an update fails, the AI will report the error to you. You must decide if you want to trigger a new action.

  • 03

    How do I know if the update is still running?

    You can simply ask your AI for the status of the current bulk task, and it will check the progress for you.

  • 04

    Can I update custom fields?

    Yes, as long as those fields are supported by the Helpshift bulk action tool.

  • 05

    Does the AI change my Helpshift settings?

    No. The AI only interacts with user profiles through the specific tools provided in this MCP.

  • More questions about Helpshift? See everything the Helpshift Connector can do

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