• SCOPE
  • DETAILS
  • IMPACT
  • HUMAN

How to triage active incidents with your AI

Connect Incident.io to your agent to pull live status updates and incident details without leaving your chat.

Ask AI about this page

Short answer

How can I use my AI to triage incidents?

Your agent uses Incident.io tools to fetch a list of current issues and pull specific details for any active incident. This lets you check impact and status updates instantly. You'll see the following outcomes.

Incident triage outcomes.

Where every issue lands.

Your agent turns raw incident data into actionable context.

SCOPE

Identify active issues

The AI pulls a list of ongoing incidents so you can see what's currently broken. You get a clear view of the active landscape.

DETAILS

Get incident specifics

The agent fetches deep details for a specific incident. You'll see the exact status and current state of a problem.

IMPACT

Assess real-time impact

By reading incident data, your agent identifies which services or users are affected. This helps you prioritize response efforts.

HUMAN

Decide next steps

The AI provides the facts, but you decide how to respond. You use the gathered data to drive the actual incident response.

The workflow

What your AI does when an incident occurs.

The agent acts as a bridge between your chat and your incident management platform.

  1. Scan for active issues

    The agent looks for any currently running incidents to give you a high-level overview of the situation.

    list_incidents

  2. Fetch specific incident data

    Once you identify a problem, the agent pulls the full context for that specific incident ID.

    get_incident

  3. Summarize the status

    The agent reads the incident details to explain what is happening in plain language.

    get_incident

  4. Identify the responder

    The agent checks the incident data to see who is currently leading the response.

    get_incident

Try it

Copy these to start.

Use these prompts to begin triaging.

Starting points

Replace the bracketed text with your specific incident IDs or channel names.

Incident.io Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_SYXytajPn2E8oSQTe6uxrJcvhwsU2x1pHkOPCe4y/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Incident.io capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "incidentio-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_SYXytajPn2E8oSQTe6uxrJcvhwsU2x1pHkOPCe4y/mcp"
    }
  }
}
Copy into chat04

  • List all active incidents happening right now.

  • Get the details for incident INC-123.

  • What is the current status of the database outage incident?

  • Who is the primary responder for the recent API latency issue?

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Incident.io once, then ask.

Just link your account once. Your credentials stay encrypted, and you can immediately start asking questions about your incidents.

Connect Incident.io to your AI

FAQ

How this task behaves.

  • 01

    Can my AI resolve an incident for me?

    No. The agent can only read incident data. You must manually resolve incidents within Incident.io.

  • 02

    Can the AI post updates to my incident channels?

    No. The agent is limited to retrieving information from your incidents. It cannot send messages or post updates.

  • 03

    How does the AI know which incident I'm talking about?

    You can provide the specific incident ID in your prompt, or the agent can find it by listing all active incidents first.

  • 04

    Does the AI see all my historical incident data?

    The agent can only access the data it is able to pull through its specific tools, which are focused on active and recent incidents.

  • 05

    Can I use this to change incident severity?

    No. The agent does not have the capability to modify incident properties like severity or assignee.

  • More questions about Incident.io? See everything the Incident.io Connector can do

Connect Incident.io to Claude, Cursor, ChatGPT & more