Can the AI send messages automatically without my permission?

No. The AI only sends messages when you give it a specific instruction to do so.

Can the AI read my incoming WhatsApp messages?

No. The tools provided are only for sending messages, not for reading or retrieving incoming chat history.

Does it work with international numbers?

Yes. You can send SMS and WhatsApp messages to global numbers as long as you include the country code.

Can the AI delete a message after it is sent?

No. There are no tools available to delete or retract messages once they are dispatched.

Can the AI change my Infobip account settings?

No. The AI can only use the specific tools to send messages.

SMSWHATSAPPEMAILHUMAN

SMS
WHATSAPP
EMAIL
HUMAN

How to send omnichannel messages with your AI

Connect Infobip to your AI client once. From then on, you can trigger global communications through simple text commands.

Ask AI about this page

Short answer

How can I send SMS, WhatsApp, and emails using my AI?

Your agent uses the Infobip MCP to send messages through three specific channels. You just tell your agent who to contact and what to say. This covers SMS, WhatsApp, and HTML emails.

Delivery outcomes

Where your messages land.

The AI routes your requests to the right channel.

SMS

Direct text delivery

The AI sends SMS messages to phone numbers. This is useful for quick, global alerts.

Chat engagement

Your agent sends WhatsApp messages to reach customers on their mobile chat apps.

Rich HTML mail

The AI dispatches HTML emails for more detailed or branded communication.

HUMAN

Manual oversight

You decide when a message is ready. The AI won't send anything without your instruction.

The workflow

What your AI does when a message is requested.

The AI acts as the bridge between your instructions and the Infobip network.

Identify channel
Your agent reads your prompt to decide if you want to use SMS, WhatsApp, or email.
dispatch_sms_messagedispatch_whatsapp_messagedispatch_html_email
Send SMS
The AI sends a text message to the specified phone number.
dispatch_sms_message
Send WhatsApp
The agent pushes a message through the WhatsApp channel.
dispatch_whatsapp_message
Send Email
The AI sends a formatted HTML email to the customer's inbox.
dispatch_html_email

Try it

Copy these to start.

Use these prompts to trigger your first messages.

Starting points

These are opening lines. Swap out the phone numbers, email addresses, and message text for your own.

Infobip Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Infobip capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "infobip-omnichannel-communications-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_S0xno14PsFPW9PAjIbip8xEngth8b3kOvbWwDyx0/mcp"
    }
  }
}

Copy into chat04

Send an SMS to +1234567890 saying the order is ready.
WhatsApp the customer at +447700900000 to confirm their appointment.
Dispatch an HTML email to user@example.com with the monthly newsletter content.
Send a WhatsApp message to the contact in my spreadsheet regarding their shipment.

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Start here

Connect Infobip once, then ask.

Link your account once. Your credentials stay encrypted on our side, and you can start messaging immediately.

Connect Infobip to your AI

FAQ

How this task behaves

01
Can the AI send messages automatically without my permission?
No. The AI only sends messages when you give it a specific instruction to do so.
02
Can the AI read my incoming WhatsApp messages?
No. The tools provided are only for sending messages, not for reading or retrieving incoming chat history.
03
Does it work with international numbers?
Yes. You can send SMS and WhatsApp messages to global numbers as long as you include the country code.
04
Can the AI delete a message after it is sent?
No. There are no tools available to delete or retract messages once they are dispatched.
05
Can the AI change my Infobip account settings?
No. The AI can only use the specific tools to send messages.
More questions about Infobip? The Connector page answers them. See everything the Infobip Connector can do

Connect Infobip to Claude, Cursor, ChatGPT & more