• HEALTH
  • POLICY
  • CONFIG
  • HUMAN

How to audit service configurations with your AI

Connect PagerDuty to your agent to pull live service data and policy details. Once connected, you can run audits on your setup without clicking through the dashboard.

Ask AI about this page

Short answer

How can I audit my PagerDuty services with an AI?

Your agent pulls your service list and specific service details to check for misconfigurations or health issues. It also reviews your escalation policies to ensure on-call rotations are set up correctly. You get a clear view of your incident response structure.

Audit outcomes

What you'll find

The agent scans your PagerDuty setup to surface these specific insights.

HEALTH

Service status checks

The AI pulls current service data to identify which services are active or experiencing issues. You see exactly which parts of your infrastructure are healthy.

POLICY

Escalation reviews

Your agent looks at your escalation paths to confirm responders are correctly assigned. This catches gaps in your on-call logic.

CONFIG

Setting verification

The AI inspects individual service settings to find inconsistencies. You can quickly spot services that lack proper monitoring or routing.

HUMAN

Manual fixes needed

The AI identifies where your configuration fails your requirements. You decide which policies to rewrite or which services to update.

The workflow

What your AI does when the audit starts.

The agent moves through your PagerDuty environment to gather the data needed for a full review.

  1. Gather service list

    The agent starts by pulling a full list of every service in your account to establish a baseline.

    list_services

  2. Inspect specific services

    It drills down into individual service details to check specific settings and health status.

    get_service

  3. Review escalation paths

    The agent pulls your escalation policies to see how incidents move through your teams.

    list_escalation_policies

  4. Identify gaps

    The agent compares the gathered service and policy data against your audit goals to find errors.

    get_servicelist_escalation_policies

Try it

Copy these to start.

Use these prompts to kick off your audit.

Starting points

These are starting points. Swap out the service names or policy IDs with your actual PagerDuty identifiers.

PagerDuty Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_UeCWwWxqx7aZZue1T0HK7vi7AgO8v9VtsWaLEvhs/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — PagerDuty capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "pagerduty-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_UeCWwWxqx7aZZue1T0HK7vi7AgO8v9VtsWaLEvhs/mcp"
    }
  }
}
Copy into chat04

  • List all my services and tell me which ones are currently active.

  • Check the configuration for the 'Database-Prod' service and tell me if it's healthy.

  • Review my escalation policies and let me know if any look incomplete.

  • Compare the 'Frontend-API' service settings against my standard escalation policies.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect PagerDuty once, then ask.

You only need to link your account once. Your credentials stay encrypted, and you can immediately start asking your agent about your services.

Connect PagerDuty to your AI

FAQ

How the audit behaves

  • 01

    Can the AI change my escalation policies?

    No. The AI can only read and review your existing policies. You must make any changes manually in PagerDuty.

  • 02

    Can the AI create new services?

    No. The tools only allow the AI to list and get existing service data.

  • 03

    Does the AI see my incident history?

    No. This specific audit task focuses on service configurations and escalation policies, not past incident logs.

  • 04

    How does the AI know which service to check?

    You tell it the name or ID of the service, or it can find it by running a list of all available services first.

  • 05

    Can I use this to fix my on-call schedule?

    The AI can identify if a schedule is missing or misconfigured, but it cannot edit the schedule itself.

  • More questions about PagerDuty? The Connector page answers them. See everything the PagerDuty Connector can do

Connect PagerDuty to Claude, Cursor, ChatGPT & more